IT / Maintenance Support Technician

Milledgeville, IL

About the position

With a global presence, JSP serves the automotive, HVAC, packaging, sports and a variety of consumer goods markets. Sustainability and innovation are key areas of focus for JSP. We are a pioneer in offering products in the market based on a circular economy approach and passionately strive for innovation, sustainability and trustful customer relationships. JSP continues to develop new products and applications. The company has research and development, as well as manufacturing strategically located industries in Americas, EMEA and Asia. Our goal is to WOW! our customers with innovative high function, high value products. As the market leader with ARPRO, we develop innovative solutions to make products safer, lighter, more cost effective and sustainable. JSP Mold is seeking a highly skilled IT/Maintenance Support Technician to join our team in Milledgeville, IL. This role will be responsible for ensuring the stability, integrity, and efficient operation of our in-house information systems and supporting our production equipment. The ideal candidate will have a strong background in IT systems engineering and maintenance, with the ability to troubleshoot complex software, network, and CNC machine issues. This position will also be required to provide on-call support to maintain operational efficiency.

Responsibilities

• Network Maintenance – Monitor network performance, investigate virus infections, and resolve system issues. Manage backup and recovery processes and ensure proper documentation.
• Software Installation & Configuration – Install, configure, and set up new software applications, including Microsoft Office, antivirus software, and ERP systems.
• User Account Management – Manage user account creation and deletion processes.
• Technical Support – Provide software and hardware technical support to JSP users, resolving issues promptly.
• On-Call Support – Provide 24/7 on-call coverage for hardware and software issues, including international support when required.
• Machine Tool Equipment Maintenance – Assist in installation, troubleshooting, repair, and maintenance of CNC machine tool equipment and controls.
• CAD/CAM Systems Administration – Manage and maintain CAD/CAM workstations and hardware peripherals.
• Project Management – Lead and complete assigned maintenance and IT projects with minimal supervision.
• Production Monitoring System Oversight – Administer and maintain JSP Mold Production Monitoring and Camera Systems.
• Safety & Compliance – Ensure compliance with all safety, quality, and environmental procedures and OSHA regulations.

Requirements

• Bachelor’s degree in Information Systems or CNE (Certified Network Engineer) certification preferred.
• Minimum of 5 years’ experience in a network engineering or IT administration role.
• Experience with Microsoft OS support, patches, and updates.
• Experience with CAD/CAM software (Siemens NX).
• Experience with ERP software (JobBOSS).
• Experience with DNC/CNC File Transfer Software (FactoryWiz).
• Experience with Symantec Enterprise Edition protection.
• Experience with LAN protocols and network connectivity troubleshooting.
• Strong customer service and communication skills.
• Proven ability to manage tasks with little direction and deliver projects on time and within budget.
• Ability to work independently and troubleshoot both IT and CNC machine-related issues.

Nice-to-haves

• Associate degree in Computer Science or equivalent experience.
• Experience with wireless networking and IT security principles.
• Knowledge of CNC controls and machine tool electronics.
• Strong understanding of IT security best practices.

Benefits

• Salary range: 60k to 100K depending on experience.