IT Manager (51283)

DataPath - Duluth, GA

Full-time - Senior

Duluth, GA

Publishing Industries

About the position

DataPath, Inc. is seeking an experienced IT Manager to lead our information technology operations and ensure the secure, efficient, and compliant delivery of IT services and infrastructure for our Department of Defense contracts. This is a hands-on leadership role overseeing network, systems, and vendor management.

Responsibilities

• Design, implement, and maintain secure corporate network and LAN/WAN infrastructure, adhering to DoD cybersecurity standards
• Manage Windows Server infrastructure, Active Directory, and Group Policy with a focus on system security and compliance
• Develop and enforce robust processes, standards, and documentation for infrastructure management aligned with DoD requirements
• Conduct regular system-wide capacity analysis, providing recommendations for future technical solutions and areas for improvement
• Oversee implementation and maintenance of resilient backup and disaster recovery systems
• Manage and secure the Office 365 tenant, including Exchange Online, SharePoint, OneDrive, and Teams
• Implement and maintain stringent data loss prevention, compliance, and information governance policies
• Provision and configure O365 services, user accounts, and security policies in line with DoD regulations
• Provide targeted training and support to end-users on O365 applications, emphasizing security best practices
• Oversee relationships with managed services providers, including help desk support and MSSP
• Define and monitor service levels and KPIs, ensuring quality and timely incident resolution
• Analyze help desk reports, identify trends, and implement process improvements
• Provide escalation support and guidance to contracted MSP for Tier 1 and Tier 2 support
• Develop and maintain strategic vendor relationships, ensuring alignment with DoD compliance requirements
• Collaborate with MSSP and compliance stakeholders to meet NIST 800-171 Rev 2 requirements for Cyber Maturity Model Certification (CMMC) - Level 2
• Ensure all IT systems and processes comply with DoD regulations and cybersecurity policies
• Implement and maintain robust security measures across all IT infrastructure and operations
• Lead IT initiatives, coordinating with cross-functional teams and stakeholders to align with organizational goals
• Hire, train, and supervise IT staff, fostering a security-conscious and compliance-oriented team culture
• Assign responsibilities, evaluate performance, and promote professional development within the IT team
• Forecast IT requirements, prepare and manage annual budgets, and schedule expenditures
• Analyze financial variances and initiate corrective actions to maintain fiscal responsibility
• Determine and prioritize IT operations service requirements based on user/department needs and organizational objectives
• Develop and implement documentation requirements for efficient problem resolution and knowledge management

Requirements

• 7+ years of experience in IT management, network administration, and systems support
• Strong expertise in Windows servers (2008+), Azure/Entra Active Directory, and enterprise networking
• Expertise in Office 365 administration and cloud services management
• Experience with virtualization technologies (Hyper-V, VMware)
• Knowledge of storage and backup technologies
• Familiarity with Cisco technologies (routers, switches, firewalls, phone systems)
• Proficiency in NIST, FISMA, RMF, and DoD cybersecurity standards and policies
• Experience with compliance requirements and controls implementation
• Knowledge of patch and vulnerability management
• Experience with business continuity/disaster recovery (BCDR)
• Familiarity with asset management and ticketing systems
• Understanding of Change Management best practices (ITIL certification preferred)
• Experience in IT infrastructure planning and development
• Knowledge of process improvement and project management principles
• Proficiency in Microsoft Office Suite
• Strong analytical and problem-solving abilities
• Excellent verbal and written communication skills
• Outstanding leadership abilities
• Exceptional customer service orientation
• Self-motivated with attention to detail
• Ability to prioritize and execute tasks in a fast-paced environment
• Ability to anticipate end-user needs while operating in highly secure environments

Nice-to-haves

• Bachelor's degree in computer science or a related field is preferred.