IT Manager for Enterprise Reporting & Analytics

First Student - Cincinnati, OH

Full-time - Mid Level

Cincinnati, OH

10,001+ employees

Transit and Ground Passenger Transportation

About the position

The IT Manager for Enterprise Reporting & Analytics at First Student is responsible for enhancing the organization's data capabilities by leading a team focused on developing and operationalizing key reports and actionable insights. This role requires collaboration with various stakeholders and technology teams to ensure effective data governance, product management, and project execution, ultimately driving business decision-making through advanced analytics.

Responsibilities

• Leads team of Reporting Engineers, Analysts, and SMEs to design, develop, and enhance reporting & analytics capabilities on enterprise data platforms.
• Manages the design and development of new reports, dashboards, and their associated dependencies & integrations with other systems and applications.
• Works collaboratively to advise on business decision-making through use of reporting, leading edge analytics, measurement of key performance indicators and early detection of opportunities, trends & anomalies.
• Proactively removes roadblocks and impediments for the team.
• Implements and governs a common SDLC methodology applied to reporting & insights delivery, aligned with broader SDLC workstreams across enterprise application and data platform teams.
• Serves as a coach and mentor for junior members of the team.
• Troubleshoots and resolves software-related issues promptly.
• Collaborates with key vendors to implement integrations, updates, and enhancements.
• Leads Data Governance team to refine and promote acceptable data use across the enterprise.
• Leads Strategic Data Board to facilitate enterprise stakeholder and partner alignment in leveraging data as an asset, and to advance maturity of data capabilities, practices, and discipline.
• Ensures compliance with data privacy regulations and company policies.
• Establishes and manages a common demand & intake funnel, prioritizing new requests against strategic priorities.
• Closely collaborates with customers of reporting and analytics teams to ensure functional requirements are defined and agreed upon.
• Proactively advances enterprise reporting & analytics capabilities through the lens of product-thinking, which can include Data Product definition, vision, roadmaps, and governing a healthy backlog.
• Collaborates with customers to gather feedback on improving data products.
• Identifies opportunities for improvement and cost savings.
• Collaborates with enterprise architecture on data and information management governance including standards, principles, and strategies.
• Collaborates and promotes data architecture within the enterprise architecture framework.
• Demonstrates robust experience in effectively managing diverse projects and stakeholders, overseeing the entire project lifecycle from initiation to successful completion.
• Manages a global team of Data Specialists, Engineers, IT SMEs, and Reporting Experts.
• Manages vendors and engagements to enable key delivery of capabilities.
• Orchestrates cross-functional work to achieve outcomes.
• Produces and co-creates necessary materials for leadership.
• Develops and manages the budget for IT Enterprise Reporting, Analytics, and Business Intelligence, tracking expenses and seeking cost-effective solutions.

Requirements

• Bachelor's degree in Information Technology, Computer Science or related field or equivalent experience.
• 5+ years of IT management experience.
• 7+ years of IT experience developing and advancing Enterprise Reporting, Analytics, and BI capabilities.
• Expert knowledge of one or more IT Data Domains.
• Demonstrated management of one or more teams.
• Excellent leadership, project management, vendor management, and analytical skills.
• Ability to communicate at multiple levels within the organization (internal & external).
• Experience managing budgets.
• Experience managing vendors and/or employees.
• Demonstrated ability to collaborate and resolve issues.
• Experience developing stakeholder relationships.
• Experience with IT frameworks (ITIL, PRINCE 2, TQM, Six Sigma, SCRUM, etc.).
• Passion for technology innovation with knowledge of industry best practices.
• Ability to understand business needs and translate them to IT activities.

Nice-to-haves

• Experience with Transportation and Logistics industry vertical.
• Experience working with AWS data platform capabilities.