IT Manager (HYBRID)

$125,000 - $150,000/Yr

The Seer Group - Salt Lake City, UT

Full-time - Mid Level

Hybrid - Salt Lake City, UT

Specialty Trade Contractors

About the position

The IT Manager at The SEER Group is responsible for overseeing and managing the organization's IT infrastructure and cloud applications. This role is essential for ensuring the stability, security, and efficiency of IT systems, with a focus on Microsoft Office 365, Active Directory/Entra ID, SharePoint, and Help Desk operations. The position requires a proactive approach to managing IT services and delivering exceptional support to users.

Responsibilities

• Oversee the design, implementation, and maintenance of IT infrastructure, ensuring high availability and performance.
• Manage and optimize Microsoft Office 365 environments, including user management, licensing, and service integrations.
• Lead Active Directory and Entra ID migrations, including planning, execution, and post-migration support.
• Administer SharePoint environments, including configuration, user permissions, and site management.
• Ensure robust Help Desk support, providing timely resolution of technical issues and managing a team of support staff.
• Implement and monitor security measures to protect the organization's IT assets and data.
• Maintain and support network infrastructure including switches, routers, and firewalls.
• Ensure connectivity and performance for all networked devices and services.
• Collaborate with other IT teams to address and resolve infrastructure-related issues.
• Provide exceptional customer service by ensuring IT services and support meet or exceed user expectations.
• Communicate effectively with stakeholders, including end-users, senior management, and other IT teams.
• Handle strong personalities and high stressed individuals with professionalism and care.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience (5+ years) in IT infrastructure management, with a focus on Microsoft Office 365, Active Directory/Entra ID, SharePoint, and Help Desk operations.
• Hands-on experience with Active Directory and Entra ID migrations.
• Strong understanding of networking concepts and IT infrastructure components.
• Experience with security best practices and tools.
• Demonstrated ability to monitor and drive KPIs related to IT infrastructure performance.
• Excellent customer service skills with a focus on user satisfaction.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Experience in managing and implementing change effectively.
• Relevant certifications (e.g., Microsoft Certified: Azure Administrator, CompTIA Security+, Cisco CCNA) are a plus.

Nice-to-haves

• Relevant certifications (e.g., Microsoft Certified: Azure Administrator, CompTIA Security+, Cisco CCNA) are a plus.

Benefits

• 401(k)
• Medical/Dental/Vision
• Paid Time Off