IT Manager

Psw Group - Chicago, IL

Full-time - Mid Level

Chicago, IL

About the position

The IT Manager at PSW Group is responsible for overseeing the company's IT infrastructure and support services, including international operations in Europe and Asia. This role involves managing the Microsoft Office suite and Windows PC environment, providing technical expertise, troubleshooting assistance, and strategic guidance to optimize technology resources. The IT Manager will implement long-term solutions to support the company's growth and success.

Responsibilities

• Manage and maintain the company's IT infrastructure, including creating and implementing international site-to-site VPNs.
• Oversee the installation, configuration, and maintenance of software applications, particularly Microsoft Office Suite and other Windows-based programs.
• Provide hands-on technical support and troubleshooting assistance to end-users, resolving hardware, software, and network issues promptly.
• Develop and implement IT policies, procedures, and best practices to standardize operations and enhance security measures.
• Manage user accounts, permissions, and access controls, ensuring data integrity and compliance with regulatory requirements.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field; relevant certifications preferred.
• Proven experience in IT management or system administration roles, with a strong emphasis on supporting Microsoft Office and Windows PC environments.
• Comprehensive knowledge of Microsoft Office applications and Windows operating systems, including installation, configuration, and troubleshooting.
• Hands-on experience with network infrastructure (LAN/WAN), hardware/software troubleshooting, and user support in a small to medium-sized business environment.
• Familiarity with cybersecurity principles, data protection regulations, and industry compliance standards.

Nice-to-haves

• Relevant certifications such as CompTIA or Microsoft Certified Professional.
• Experience with international IT operations.

Benefits

• 401(k)
• 401(k) matching
• Commuter assistance
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance