IT Manager

Beacon Hill Staffing Group - Madison, WI

Full-time - Manager

Madison, WI

Administrative and Support Services

About the position

Beacon Hill Technologies is seeking an IT Manager with expertise in ServiceNow development and administration. This role involves overseeing a technical team responsible for software testing and service interdependencies, focusing on maximizing efficiency and scalability within ServiceNow. The IT Manager will lead a team dedicated to ServiceNow service delivery, quality assurance, and DevOps, while also mentoring team members and driving individual and team success in developing new product offerings.

Responsibilities

• Oversee a team of technical members responsible for testing software and service interdependencies.
• Manage day-to-day operations of the technical team focused on ServiceNow service delivery, QA, and DevOps.
• Drive individual and team success while expanding new product offerings.
• Provide technical guidance and mentorship to team members.
• Ensure successful delivery of services by effectively managing projects and team members.

Requirements

• Strong background in ITSM and ServiceNow development.
• 3+ years of experience in ServiceNow development.
• Experience with Agile/Scrum methodologies and project management tools such as JIRA/Confluence.
• Excellent communication and interpersonal skills.
• Ability to lead and motivate a team.
• Strong understanding of ServiceNow development best practices.
• Bachelor's degree or equivalent in MIS, Computer Science, or related field.

Nice-to-haves

• Experience leading a development team in designing and implementing solutions on the ServiceNow platform.
• Experience managing risk, defining scopes, managing timelines, and communicating progress and issues.