IT Manager

Charter Research - Orlando, FL

Full-time - Mid Level

Orlando, FL

Professional, Scientific, and Technical Services

About the position

The IT Manager at Charter Research is responsible for the strategic oversight and leadership of the IT team, ensuring the reliability, security, and scalability of IT systems while delivering excellent service to team members. This role requires a blend of professional experience and organizational skills to align IT strategy with business objectives in a fast-paced, entrepreneurial environment.

Responsibilities

• Develop and execute a comprehensive IT strategy aligned with the company's business objectives.
• Ensure the reliability, availability, and security of all IT systems and applications at Charter Research's current and future locations.
• Manage IT procurement, vendor relationships, and asset inventory.
• Supervise the delivery of IT support services to end-users, ensuring prompt resolution of issues and requests.
• Develop and maintain comprehensive IT documentation and knowledge base articles.
• Formulate and enforce IT security policies and procedures to safeguard company data and systems.
• Manage project budgets, timelines, and effectively communicate project status and risks to stakeholders.
• Stay informed about emerging technologies and industry best practices to identify opportunities for improvement and innovation.
• Perform other duties as assigned.

Requirements

• Bachelor's degree (or higher) in Information Technology, Computer Science, or a related field.
• 7+ years of experience in IT management, with 2+ years in a leadership role.
• Proven experience in managing and implementing IT projects, including budgeting and resource allocation.
• Experience with IT Service Management (ITSM) best practices and frameworks, IT asset management, and IT procurement processes.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook. Proficiency in Microsoft Excel should include the ability to create, use, edit, and format data, formulas, and charts to analyze and present data.

Nice-to-haves

• Industry certifications (e.g., CompTIA Security+, MCSA, CCNA) are a plus.