IT Manager

$110,000 - $140,000/Yr

Ursa Major - Berthoud, CO

Full-time - Mid Level

Berthoud, CO

Truck Transportation

About the position

As an IT Manager at Ursa Major, you will be responsible for overseeing the efficient operation of the IT department, including the Service Desk, Infrastructure & Systems, and datacenter equipment management. This role involves providing strategic direction, technical guidance, and operational support to ensure the reliability and performance of critical IT systems while fostering a collaborative work environment.

Responsibilities

• Oversee the day-to-day operations of Service Desk, ensuring timely and accurate resolution of IT support requests.
• Develop and implement standard operating procedures (SOPs) for Service Desk operations.
• Monitor Service Desk performance metrics and identify areas for improvement.
• Manage the Service Desk team, including recruitment, training, and performance evaluation.
• Provide technical leadership to the Infrastructure & Systems team.
• Ensure the security, reliability, and performance of critical IT systems and infrastructure.
• Manage the implementation, operation and maintenance of digital systems, including servers, storage systems, networking devices, and databases.
• Manage the procurement and installation of datacenter equipment.
• Coordinate with vendors and service providers to resolve technical issues.
• Ensure compliance with industry regulations and standards related to datacenter infrastructure.
• Develop and implement the strategy for Service Desk and Infrastructure & Systems, aligning both departments with overall business objectives.
• Identify and evaluate emerging technologies to support business growth and innovation.
• Manage the budget for Service Desk and Infrastructure & Systems and allocate resources effectively.
• Provide mentorship and guidance to team members.
• Foster a positive and collaborative work environment.
• Encourage professional development and continuous learning.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in IT management, with a proven track record of success.
• Strong technical skills in network administration, server management, and database management.
• Experience with datacenter infrastructure and operations.
• Excellent communication and interpersonal skills.
• Ability to lead and motivate a team.
• Strong problem-solving and analytical skills.

Nice-to-haves

• Certifications in IT management, such as ITIL or PMP.
• Knowledge of cloud computing and virtualization technologies.
• Experience communicating effectively both written and orally.
• Ability to break down complex problems into simple explanations.
• Ability to work with various teams from multiple disciplines on time sensitive issues while effectively prioritize items as necessary.
• Familiarity with engineering terms and processes.
• Eagerness to learn and willingness to take on problems without hesitation.

Benefits

• Unlimited paid time off (PTO)
• Paid parental and adoptive leave
• Medical, dental, and vision insurance
• Tax advantage accounts (HSA/FSA)
• Employer paid short and long term disability
• Basic life and AD&D insurance
• Additional benefit options including voluntary life and emergency medical transport
• Employee assistance program (EAP)
• Retirement savings plan - Traditional 401(k) and a Roth 401(k)
• Equity grants in the company