IT Manager

BrightSpring Health Services - Houston, TX

Full-time - Mid Level

Houston, TX

Social Assistance

About the position

The IT Manager will oversee the company's technology initiatives, managing helpdesk operations, computer systems, SaaS platforms, and other technology systems. This role serves as a liaison between outsourced MIT vendors and internal users, ensuring effective utilization of technology tools. The IT Manager is responsible for maintaining system uptime, performance, resources, and security, while also providing customer service and support to internal users.

Responsibilities

• Operate, maintain, document and administer Microsoft Office 365, Microsoft Endpoint and Azure Active Directory, VOIP system, Security Systems, Salesforce, ProCore, QuickBooks, POS system and other SaaS platforms in use.
• Ensure security of data, network access and backup systems.
• Manage and provide quick resolution and response from the helpdesk to employees throughout the organization.
• Identify problematic areas and implement strategic solutions in time.
• Develop and implement IT policy and best practice guides for the organization.
• Support basic IT requirements through installation, troubleshooting, account maintenance, and training for IT network hardware and software as well as cell phone, printer/copier/scanners.
• Provide positive customer service to end users by actively troubleshooting, training, and supporting day to day needs.
• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.
• Maintain and monitor IT equipment inventory and establish a plan to appropriately refresh equipment on a periodic basis.
• Identifying opportunities for team training and skills advancement.
• Other associated duties as required to help fulfill our mission.

Requirements

• 5+ years of demonstrated experience providing technology and application systems support and/or leading a helpdesk support team.
• MCSA/MCSE or other technology certifications preferred.
• Training or experience in one or more of the following applications: Salesforce, QuickBooks, Procore, Shopify, Microsoft Endpoint, and PowerBI.
• Training or experience in one or more of the following areas: Microsoft Azure Active Directory, switched ethernet topologies; Network technologies such as firewalls and VPNs; network routing and TCP/IP.