Caesars Entertainment - Robinsonville, MS
posted about 2 months ago
Full-time - Entry Level
Robinsonville, MS
5,001-10,000 employees
Accommodation
About the position
The position at Caesars Entertainment involves providing specialized technical support for gaming hardware and software products. The role requires problem-solving skills, collaboration with management and IT, and the ability to implement changes to enhance system performance. The individual will be responsible for maintaining and upgrading systems, ensuring compliance with audit requirements, and supporting the engineering process within project management methodologies.
Responsibilities
- Provide specialized technical problem solving and problem resolution skills.
- Work with management and Enterprise IT to resolve complex business, computer system and data communication problems.
- Install, upgrade and maintain gaming hardware & software products.
- Plan and coordinate all hardware installations, changes and updates with vendors and users, adhering to the IT Change Control Process.
- Administer and control updates/changes to production programs, files and databases.
- Recommend application design changes to management and Enterprise IT to maximize resources.
- Plan, schedule and load new versions of the Host Platform operating system and related vendor patches or temporary fixes as defined in the Product Support Agreement.
- Provide first or second level problem determination/ isolation and recovery support for Host Platform computer systems.
- Update, direct and escalate problems for final resolution.
- Analyze and recommend tools and service aids for system/network operation and problem determination.
- Report results from technical research, system performance reports and problem resolutions to upper management.
- Collect and analyze system data for quality assurance of technical design and optimum system performance.
- Adjust system parameters to achieve peak system performance.
- Administer systems and tools to analyze and secure computer system programs and database files to comply with audit and regulatory requirements.
- Assist in the research, evaluation and support of new technologies (hardware and software) for ongoing productivity and resource improvements.
- Assist in planning by communicating with project / product teams, clients and vendors.
- Effectively contribute to the engineering process and roles as outlined in the HIT project management methodologies.
- Recommend changes for improved system implementations/modifications.
- Practice and adhere to system management criteria and policies and procedures.
- Practice and enforce change control process.
- Ensure established enterprise standards are followed and enforced during system implementations.
- Ensure that the infrastructure resources meet committed user expectations, including projects for future usage and growth.
- Provide consistent support for existing infrastructure and programs.
- Update and adjust service, product, and support as needed.
- Analyze infrastructure for evidence of unsatisfactory or unusual operating conditions.
- Build knowledge of products and direction through vendor interaction.
- Appropriately leverage vendor resources to efficiently resolve issues.
Requirements
- Associate's degree in a computer-science related field or equivalent experience in a multiple Host Platform technical support environment required.
- At least a minimum of one (1) to three (3) years of work experience in technical support environment, supporting multiple high-end computer systems.
- General understanding of production operating systems, transaction processing systems, relational database architecture, wide and local area networks, communication protocols, real-time systems, mission-critical gaming systems, IT industry standards, as well as various types of computer terminal equipment.
Benefits
- Competitive salary
- Health insurance
- 401(k) retirement plan
- Paid time off
- Employee discounts
- Career development opportunities
