IT & Media Support Specialist

Drexel University - Philadelphia, PA

Full-time - Mid Level

Philadelphia, PA

Educational Services

About the position

The IT & Media Support Specialist at Drexel University is responsible for providing comprehensive audio/visual and technology-related support to faculty, students, and staff across the University City and Center City campuses. This role requires independent decision-making to resolve technology issues and enhance teaching and learning strategies through effective use of multimedia technology. The Specialist will collaborate with faculty and technology colleagues to assess and improve classroom technology needs, ensuring a high level of service and support.

Responsibilities

• Collaborate with faculty and multimedia technology colleagues and vendors to monitor, design, and evaluate classroom technology needs.
• Participate in designing and upgrading classroom and other learning space technology.
• Discover, vet, and test emerging applications and hardware solutions associated with classroom, multimedia, and related technologies; recommend modifications/new solutions as appropriate.
• Identify user needs and independently research procedures for meeting myriad technology-related challenges, documenting and sharing findings.
• Provide faculty and others with telephone, in-person, and email support needed for successful use of classroom audio/video instructional technology.
• Resolve classroom end-user technology issues, providing timely and creative solutions independently.
• Author accurate metrics for evaluating classroom technology adoption and end user requirements.
• Maintain currency in field of expertise along with system and data security, academic property and end-user confidentiality.

Requirements

• Minimum of a Bachelor's degree in Multimedia Production, Digital Media, or Information Technology.
• Five to seven years of experience in a related field.
• Ability to identify, analyze, and solve classroom audio/video support problems.
• Knowledge of AV distribution and setup, along with the operation of various AV delivery modalities.
• Clear and definitive communication skills within the team and with end user clients.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid holidays
• Paid time off
• Tuition reimbursement
• Professional development opportunities