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TeamLogic IT, Fort Lauderdale, FL - Fort Lauderdale, FL
posted 2 months ago
About the position
The IT MSP Level II/III Technician/Consultant/Partner is responsible for ensuring system operation and functionality to support end users in accomplishing business tasks. This role involves responding to support requests, managing IT support-related tickets, and providing exceptional customer service. The technician will work closely with the sales team to deliver pre-sales and post-sales support, including technical assessments and account management, while fostering collaboration within a dynamic team environment.
Responsibilities
- Provide support for incoming requests to the service desk via telephone, web portal, and email.
- Provisioning and system setup for new hires.
- Prioritize incidents and service requests according to defined processes to meet SLAs.
- Use remote tools and diagnostic utilities to resolve support requests.
- Perform hands-on fixes at the desktop level, including hardware repairs and delivery of peripherals.
- Install and configure hardware and software components across network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Administer servers via Active Directory, File & Print services, DNS, and DHCP.
- Administer and maintain network firewalls and switches.
- Perform preventative maintenance on workstations, printers, and peripherals.
- Establish good relationships with all departments and colleagues.
- Ensure company safety and security standards are met.
- Engage in network and server solution design and architecture.
- Perform other administrative and managerial tasks as necessary.
Requirements
- Helpdesk support and device management experience.
- Network support experience.
- Experience with PSA and RMM systems, such as Autotask and NinjaOne.
- Experience with Cybersecurity SIEM and EDR/MDR/XDR solutions, such as Cytracom ControlOne, SentinelOne, and Sophos.
- Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
- Experience with O365 and the Microsoft ecosystem.
- College diploma or university degree in Computer Science or equivalent work experience of 5-10+ years.
Nice-to-haves
- English-Spanish Bilingual
Benefits
- 401(k)
- 401(k) matching
- Competitive salary
- Health insurance
- Opportunity for advancement
- Stock options plan
- Training & development
- Wellness resources
- Flexible scheduling
- Vehicle leasing support
