IT Network Asset Manager

$140,000 - $213,200/Yr

Ucsf Medical Center - San Francisco, CA

Full-time - Manager

San Francisco, CA

Hospitals

About the position

The IT Network Asset Manager at the University of California, San Francisco (UCSF) is a pivotal role responsible for overseeing network refresh and field services projects. This position ensures the successful delivery of technical and maintenance services across UCSF, coordinating closely with customers and lead technicians to guarantee compliance with service level agreements (SLAs) and to maintain robust relationships with both internal and external stakeholders. The manager will coordinate with third parties and customers to execute the network refresh strategy and plans effectively. This role is crucial in ensuring prompt and efficient resolution of technical issues, managing budget projections, and overseeing asset life cycle management. In collaboration with Network Leadership and Network Architects, the IT Network Asset Manager will develop hardware roadmaps and IT facilities maintenance support plans, fostering a collaborative culture that enhances audits, maintains service quality, and nurtures positive relationships with stakeholders and partners. This position significantly impacts UCSF's operations and culture by ensuring that the IT infrastructure is operable, secure, efficient, and effective in supporting UCSF's academic mission. The manager will deliver exceptional information technology services consistently across stakeholders, executing the University's vision while embodying UCSF's culture and values. The role requires a significant commitment to achieving organizational objectives through the coordinated efforts of subordinate staff, establishing departmental goals and objectives, and managing human, financial, and physical resources in compliance with departmental and organizational goals. The IT Network Asset Manager will ensure that subordinate supervisors and professionals adhere to defined internal controls and manage systems and procedures to protect departmental assets. This position operates across the campus, medical center, and Office of the President, contributing to the overall mission of UCSF.

Responsibilities

• Manage network refresh and field services projects to ensure successful delivery of technical and maintenance services across UCSF.
• Coordinate with customers and lead technicians to ensure compliance with service level agreements (SLAs).
• Maintain strong relationships with internal and external stakeholders.
• Execute the network refresh strategy and plans in collaboration with third parties and customers.
• Ensure prompt and efficient resolution of technical issues and manage budget projections.
• Oversee asset life cycle management and develop hardware roadmaps in partnership with Network Leadership and Network Architects.
• Foster a collaborative culture to improve audits and maintain service quality.
• Deliver exceptional information technology services consistently across stakeholders.

Requirements

• Bachelor's Degree or equivalent combination of experience/training in computer science, engineering, computer information systems, or related fields.
• 5 to 7 years of experience in network services, field services, information technology, or network operations.
• Advanced expertise in installation, configuration, monitoring, life cycle management, troubleshooting, and maintenance of various network systems.
• Robust knowledge of asset management software or systems and communication infrastructure.
• Extensive knowledge of local, state, and federal regulations related to IT systems, privacy laws, and safety standards.
• Ability to create, implement, and update comprehensive inspection processes and checklists for technical services.
• Strong coordination and leadership skills to manage field service activities effectively.
• Demonstrated experience in monitoring and managing service level agreements (SLAs).
• Excellent customer service and interpersonal skills with the ability to communicate effectively with customers.
• Advanced analytical and problem-solving skills to identify and resolve complex network issues.
• Strong written and verbal communication skills to convey technical information to diverse audiences.
• Ability to establish positive working relationships with team members, stakeholders, and customers.
• Advanced organizational skills to balance competing priorities and support concurrent projects.
• Experience in project management practices including schedule management and communication of project risks.
• Commitment to advancing an inclusive environment that values equity, diversity, inclusion, and belonging.

Benefits

• Comprehensive health insurance coverage
• Dental and vision insurance
• Retirement savings plan with employer matching
• Paid holidays and vacation time
• Tuition reimbursement for further education
• Professional development opportunities
• Flexible work hours and remote work options
• Employee discounts on various services and products