IT Network O365 Support Technician: SharePoint and Azure

Pcpc - New York, NY

Full-time

Onsite - New York, NY

Wholesale Trade Agents and Brokers

About the position

The IT Network O365 Support Technician role focuses on providing technical support and solutions for clients utilizing Microsoft technologies, including MS365, Azure, and Windows Virtual Desktop. The position emphasizes personal and professional growth, teamwork, and a commitment to client satisfaction. The technician will work in a dynamic environment, addressing a variety of network solutions and security methodologies while collaborating with a diverse team of IT professionals.

Responsibilities

• Provide end user technical assistance with computer hardware and software
• Assist in designing new solutions for client organizations with video, streaming, and ingenuity
• Administer AD and AAD domains for organization clients with deep knowledge of Security using EPR, MDR, EPP and SIEM technology
• Experience configuring Microsoft Azure Conditional Access, Privileged Identity Management, SharePoint security/permissions configurations, and Intune
• Support Mac and Gsuite clients with a commitment to Addigy remote management tools
• Resolve issues for clients via phone, in person, or remote help desk
• Recommend hardware and software improvements
• Utilize cloud ticket and document systems to track and manage proactively customer issues and resolutions
• Produce detailed Scopes of Work for projects such as migration of AD to AAD, migration of shares, etc.
• Protect clients with robust AI-based Cyber Security solutions

Requirements

• Previous experience in IT, customer service, or other related fields
• Must be totally committed to the job and fulfilling customer needs
• MUST be an aggressive Self-Learner
• Must be a TEAM player with ability to receive feedback (criticism) and debriefing commitments
• Knowledge of Active Directory, Azure Active Directory and Microsoft Security
• A VERY strong ability to relate to end users on a one-to-one basis
• Hands-on experience with Microsoft M365, Azure virtualization
• Knowledge of routing, especially VPN with SonicWALL Firewall routers
• Knowledge and keen interest in Cyber security
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Strong ability to research solutions from the Internet on demand
• Positive and professional demeanor
• College Degree or equivalent required
• Excellent written and oral (English) communication skills