IT Network Support Analyst

- Entry Level

Central Point, OR

Rental and Leasing Services

About the position

The position involves configuring, supporting, monitoring, and maintaining the organization's local area network (LAN), wide area network (WAN), internet systems, and connections to cloud-based technologies. The role requires the configuration, deployment, and maintenance of network components, ensuring network security, and upgrading hardware and software as the organization's needs change and technology evolves. The position also includes performing hands-on work during the creation of backups, network and server maintenance, and setup of other hardware as needed.

Responsibilities

• Proactively monitor the network to ensure IT systems availability including LAN, WAN, and hardware devices (servers, workstations, printers, WAPs, and appliances) and enterprise software applications.
• Configure, support, monitor, and maintain the organization's local area network (LAN), wide area network (WAN), internet systems, and connections to cloud-based technologies, NAS solutions, and virtualized environments.
• Configure, deploy, and maintain network components. Creates and maintains internal technical documentation for hardware, software, and network systems.
• Ensure network security (confidentiality, integrity, availability) by implementing organizational standards.
• Upgrade hardware and software as organization's needs change and technology evolves.
• Perform hands-on work during the creation of backups, network and server maintenance, and setup of other hardware as needed.
• Work in a team environment providing support as needed in helpdesk role resolve network, hardware, or software related problems.
• Troubleshoot, diagnose, and fix problems with servers, network hardware, printers, and software. Provisions and deploy user enterprise IT equipment as needed.
• Manage and maintain Active Directory and Microsoft Exchange infrastructure including DHCP, DNS, user accounts, group policies, and security. Configure and manage enterprise software using group policies and Active Directory. Implement security rules based on job function.
• Perform data backup in accordance with company policies and procedures to ensure data availability and restore computing systems in case of failure.
• Configure backup devices, software, and manage backup media, storage, and retention. and contribute to disaster recovery planning.
• Manage IT projects related to deploying new hardware, software, and upgrading networks and servers.
• Evaluate new and emerging technology to leverage in support of company initiatives and aligning with organizational goals and objectives.
• Provide frontline support to local user community dealing with general IT support issues.

Requirements

• Experienced professional with the ability to manage a large international WAN / LAN network and systems utilizing enterprise class tools and technologies while adhering to best practices and standards.
• Knowledge of telecommunications and mobile devices.
• Skilled in designing networks and WAN/LAN/WLAN technologies.
• Ability to configure, deploy, and manage network devices such as routers, switches, firewalls, and wireless access points.
• Self-motivated and able to prioritize work, competing schedules, and managing projects.
• Solid troubleshooting and design skills.
• Excellent written, oral, and presentation skills and strong interpersonal skills.
• Ability to communicate clearly with all levels of the organization, regardless of technical competencies.
• Must have reading, speaking, writing, and understanding skills in the English language.