Love's - Oklahoma City, OK
posted 2 months ago
The IT Operations Analyst I position at Love's Travel Stops & Country Stores is a critical role within the IT Operations Center. This position is responsible for monitoring core services and infrastructure across various teams within the organization. The analyst will utilize enterprise monitoring tools to oversee critical sites, as well as production and non-production environments, ensuring that any failures or alarm conditions are promptly communicated to the appropriate teams. The role also involves reviewing the status of scheduled backup jobs, restarting failed jobs as necessary, and notifying the relevant teams of any failures. In addition to monitoring, the IT Operations Analyst will draft, audit, and send IT communications to the enterprise, providing transparency during ongoing major incidents. The position also supports corporate and infrastructure security policies, ensuring compliance and safety across the organization. The analyst will be involved in situation and incident management, analyzing incoming information such as alerts, tickets, and customer reports to identify incidents and escalate them as needed. If an incident is escalated, the analyst will open appropriate bridge lines and notify the necessary teams and vendors. The role includes server, network, and application administration tasks, such as running diagnostics, scripts, patching, and performing troubleshooting or maintenance tasks. The analyst will also be responsible for recognizing symptoms of hardware or software failures and reporting them to the appropriate teams. This position may require performing basic corrective or troubleshooting tasks under the guidance of technical teams or through pre-approved procedures. Other duties may be assigned as needed, making this a dynamic and engaging role within the IT department.