IT Operations Analyst I

$47,320 - $62,400/Yr

TD Bank - Lexington, KY

Full-time - Entry Level

Lexington, KY

10,001+ employees

Credit Intermediation and Related Activities

About the position

The IT Operations Analyst I role at TD Bank Group involves providing technology-based customer service support and conducting first-level analysis to resolve end-user incidents and issues. This position is essential for ensuring effective communication and problem resolution between clients and technology groups, while adhering to established timeframes and processes.

Responsibilities

• Provide front line customer service support to clients on a broad range of issues.
• Investigate problems beyond own area of knowledge, applying a broad business focus.
• Assess the level of knowledge of callers and translate information when providing assistance.
• Prioritize and may assign problems and service issues to other team members.
• Coordinate problem resolution and the implementation of changes in accordance with established change processes.
• Integrate all sources of information when providing assistance to clients.
• Make independent decisions within generally defined parameters.

Requirements

• Undergraduate degree or Technical Certificate.

Benefits

• Base salary and variable compensation/incentive awards.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO).
• Banking benefits and discounts.
• Career development opportunities.
• Reward and recognition programs.