Sabre - Fort Worth, TX
posted 2 months ago
Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions. Simply put, we connect people with moments that matter. As an IT Operations Analyst II, you will play a crucial role in supporting all of Sabre's cutting-edge platforms that handle over 85,000 transactions per second. The OCC Global team serves as the first line of support for all Sabre platforms worldwide. Your responsibilities will include ensuring operational stability of Sabre applications, monitoring system performance and capacity, leading incident management, and driving incidents to resolution. You will also be responsible for production readiness and operational documentation, advising and collaborating with our architecture and product development teams on technical hardware and software issues. In this role, you will manage outage and emergency situations with datacenter and application staff, ensure platform availability, and address operational issues as they arise in accordance with internal and customer SLAs. You will act as a knowledge resource on multiple projects and initiatives across the company for a variety of internal and external customers. Additionally, you will coordinate infrastructure maintenance and upgrades with application teams, maintain platform and applications documentation, and work on automating operational procedures and workflows. Your experience in scripting will be valuable as you develop instrumentation for monitoring and actioning alerts received in the OCC. You will also work with operational teams and systems owners to identify opportunities for automation, all while working in an 8x7 support environment.