IT Operations Analyst (Northridge, CA)

$75,200 - $112,800/Yr

MIN Medtronic Minimed Inc. - Los Angeles, CA

Full-time - Entry Level

Los Angeles, CA

About the position

The IT Operations Analyst at Medtronic is responsible for monitoring, maintaining, and supporting IT infrastructure, systems, and services. This role requires a proactive problem solver who can provide expert-level support, troubleshoot issues, optimize performance, and collaborate with various IT teams to ensure seamless operations. The ideal candidate will have a strong attention to detail, excellent problem-solving skills, and the ability to document procedures effectively.

Responsibilities

• Monitor servers, networks, databases, and applications to ensure optimal performance and uptime.
• Address system alerts, investigate root causes, and resolve or escalate issues as needed.
• Record, track, and document incidents and resolutions, and conduct root cause analysis to prevent recurrence.
• Implement routine updates, patches, and system changes to maintain security and functionality.
• Assist in configuration management tasks, ensuring accurate documentation of system configurations and changes.
• Create regular reports on system performance, downtime, and key operational metrics for management.
• Work closely with network, infrastructure, and security teams to ensure cohesive IT operations and quick issue resolution.
• Assist in deploying new technologies, system rollouts, and migrations, ensuring minimal disruption to operations.
• Develop and update comprehensive documentation for standard operating procedures, system configurations, and incident handling.
• Liaise with external vendors for system support, ensuring SLA compliance and quick resolution of hardware/software issues.
• Serve as the technical point of contact between IT and business teams, explaining issues and resolutions in user-friendly terms.
• Identify and recommend optimizations to enhance system efficiency and prevent future issues.
• Participate in Scheduled On-Call rotation.
• Responsible for leading incident bridges as technical subject matter expert.

Requirements

• 2+ years of experience with a high school diploma or equivalent.
• Strong analytical and troubleshooting skills to quickly resolve IT system issues.
• Excellent verbal and written communication skills to translate technical language into business terms.
• Effective time management skills, with the ability to prioritize tasks.
• Detail-oriented approach to monitoring systems and documenting processes.
• Collaborative team player, with the ability to work closely with cross-functional IT teams.
• Ability to quickly adapt to new tools, technologies, and environments.
• Independent and self-motivated, able to proactively identify issues and solutions.
• Commitment to continuous improvement of systems and processes.
• Strong experience in SAP DevOps, including knowledge of SAP transports, SAP Solution Manager, and integrating SAP environments with CI/CD pipelines.

Nice-to-haves

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 3+ years of experience in IT Operations, Infrastructure Support, or System Administration.
• Hands-on experience with system monitoring tools and ITSM platforms.
• Solid understanding of networking, server administration, and operating systems (Windows/Linux).
• Strong problem-solving abilities and a detail-oriented mindset.
• IT certifications such as ITIL, CompTIA Network+, or Microsoft Certified Professional (MCP).
• Experience with cloud platforms like AWS, Azure, or Google Cloud.
• Knowledge of automation tools such as Ansible, Puppet, or Chef.
• Experience in scripting (e.g., PowerShell, Python, Bash) to automate tasks and processes.
• Familiarity with security practices and tools, such as firewalls, intrusion detection systems, and patch management solutions.

Benefits

• Competitive Salary
• Flexible Benefits Package
• Short-term incentive called the Medtronic Incentive Plan (MIP)