Yuja - San Jose, CA
posted 5 months ago
YuJa is looking for a passionate individual to join our Internal Operations Team as an IT Operations Analyst within our San Jose office. Our team is enthusiastic about growth opportunities and values creativity. We seek individuals who share our vision and can contribute to the diverse thinking required in our team. As a leader in enterprise video solutions, YuJa harnesses the power of video to educate, engage, inspire, and collaborate. We serve organizations of all sizes across various sectors, including higher education, K-12, government, healthcare, non-profit, and corporate, delivering engaging video experiences. Our product portfolio includes solutions for lecture capture, live streaming, media management, video conferencing, video test proctoring, digital asset management, and enterprise accessibility. With legal headquarters in Delaware and primary U.S. offices in Silicon Valley, California, along with Canadian offices in Toronto, we are well-positioned to support our clients effectively. In the role of IT Operations Analyst, you will be responsible for managing and configuring various SaaS systems such as Google Workplace, NetSuite, OneLogin, Bamboo, Atlassian (Jira), Salesforce, Twilio, Freshworks, and Zoho. While proficiency in all these systems is not required, experience with Salesforce Configuration and Development is a significant advantage. You will provide front-line on-site internal IT support, which includes daily IT operations for server and network maintenance, hotline and deskside support, equipment maintenance, and service provisioning for internal staff. Collaborating with other departments to understand their needs and finding ways to assist or improve their processes with IT solutions will be a key part of your responsibilities. Additionally, you will help identify and implement new strategies to enhance our cybersecurity posture and ensure compliance with security standards. Your role will also involve troubleshooting through diagnostic techniques and pertinent questions, managing PCs, printers, and related equipment, installing and upgrading Windows and software, and diagnosing and resolving technical hardware and software issues, as well as network issues such as LAN access. You may also be asked to perform other duties as requested.