IT Operations Analyst

Corning - Hemlock, MI

Full-time - Entry Level

Hemlock, MI

Nonmetallic Mineral Product Manufacturing

About the position

The IT Operations Analyst at Corning is responsible for overseeing the organization's computer systems, ensuring their design, implementation, troubleshooting, and maintenance. This role is crucial for maintaining the seamless functioning and high availability of IT systems, services, and infrastructure, supporting both operational needs and strategic initiatives. The analyst will work closely with Corporate IT, Plant employees, and other departments to drive IT excellence across the organization.

Responsibilities

• Manage and maintain IT infrastructure, including servers, network equipment, hardware, and software applications within the manufacturing environment.
• Collaborate with cross-functional teams to identify, analyze, and resolve IT-related issues to minimize downtime and ensure uninterrupted manufacturing processes.
• Conduct hardware and software installations, configurations, and upgrades to meet the needs of manufacturing operations.
• Collaborate with vendors and external partners to source and implement new technology solutions, ensuring compatibility and integration with existing systems.
• Provide end-user support and training on IT systems, troubleshooting and resolving technical issues promptly to minimize operational disruptions.

Requirements

• Bachelor's degree in computer science or related field; advanced degree preferred.
• Minimum of 1 year experience in IT operations in a manufacturing environment.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent interpersonal and communication skills, with an ability to lead teams and manage stakeholder relationships.

Nice-to-haves

• Experience with industry-specific systems such as Siemens Camstar, PAC, OPC, PLCs, OSI PI.
• Expertise in supporting applications using .NET, T-SQL, and familiarity with SSRS and PowerBI.
• Certifications in technical areas such as Cisco, SAP, or Microsoft.
• Familiarity with manufacturing systems, enterprise/client hardware, and networking.

Benefits

• Medical, dental, vision insurance
• 401(k) plan with company matching contributions
• 100% company-paid pension benefit
• Life insurance coverage
• Disability benefits
• Paid parental leave
• Mental health/substance use programs
• Fitness and disease management programs
• Companywide bonus programs
• Professional development programs