IT Operations Analyst

$38,480 - $80,746/Yr

CVS Health - Middletown, CT

Full-time - Entry Level

Middletown, CT

Health and Personal Care Retailers

About the position

The IT Operations Analyst role at CVS Health is focused on providing a single point of contact for resolving technical problems within the CVS Health environment. This position is crucial for ensuring continuity of service and delivering high-quality support within committed service levels. The Analyst will engage in first-level responses to alerts, ensuring that incidents and requests are logged, escalated, and resolved effectively, while maintaining a strong emphasis on customer service.

Responsibilities

• Provide first-level engagement in response to alerts throughout the CVS Health environment.
• Ensure continuity of service and high-quality support within committed service levels.
• Log, escalate, and resolve events, incidents, problems, and requests appropriately.
• React quickly and make critical decisions that impact store, corporate, and employee satisfaction.
• Deliver prompt, professional customer service following specific guidelines.
• Accurately document and rectify problems, ensuring proper follow-up as needed.

Requirements

• 2+ years of experience in IT customer service, product support, or production support.
• High school diploma or GED.
• Willingness to work 6a-6p EST three and a half days a week on a rotating basis, including weekends.

Nice-to-haves

• Expertise in operating within corporate Data Center and/or Command Center environments.
• Experience using an IT service management tool such as ServiceNow.
• Experience or strong desire to learn how to operate and troubleshoot in a Mainframe environment.

Benefits

• Store discount
• Employee stock purchase plan
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Vision insurance
• Life insurance