IT Operations Analyst

$50,000 - $500,000/Yr

Odaseva - San Francisco, CA

Full-time - Entry Level

San Francisco, CA

About the position

Odaseva is seeking an IT Operations Analyst to enhance internal IT operations and support the growth of the company. The role involves monitoring and troubleshooting system performance, managing IT assets, and ensuring compliance with security policies. The ideal candidate will have a strong curiosity in IT infrastructure and SaaS technologies, along with excellent communication skills for collaboration across teams.

Responsibilities

• Lead office support and operations in the US
• Manage hardware staging processes
• Handle onboarding, offboarding, and access management tasks
• Maintain regular reviews/reconciliation of all IT assets
• Coordinate equipment disposal or recycling
• Assist and lead with IT projects and initiatives
• Monitor different SaaS solutions
• Provide level 2 and 3 IT support primarily for the US/San Francisco time zone
• Identify areas of improvement in business processes
• Support events such as Dreamforce or Salesforce World Tour
• Work with the head of IT and the security team to provide reports and audits for SOC2 and ISO 27001 compliance
• Enforce security policies to safeguard the organization's data and IT assets.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent experience
• 3-4 years experience in IT support and administration
• Strong technical skills in troubleshooting hardware and software issues
• Knowledge of MacOS, Windows, iOS, and Android systems
• Experience with Google Workspace administration
• Experience with Intune/Entra administration
• Familiarity with hardware imaging, staging, and deployment processes
• Knowledge of user onboarding and access management procedures
• Excellent organizational and time management skills
• Strong communication and interpersonal abilities
• Ability to work effectively both independently and as part of a team.

Nice-to-haves

• Background in cybersecurity

Benefits

• Inclusive and supportive work environment
• Opportunities for innovation and growth
• Pro-equality and pro-diversity culture
• Casual work style with professional excellence
• Flex office options