IT Operations Analyst

Prosphere Tek - Fort Belvoir, VA

Full-time - Mid Level

Fort Belvoir, VA

Professional, Scientific, and Technical Services

About the position

Planned Systems International (PSI) is seeking an IT Operations Analyst to join our team in a collaborative and innovative environment supporting the Army Geospatial Center (AGC) program at Fort Belvoir, VA. The successful candidate will play a crucial role in supporting the government Operations Manager for the IT group at a classified government facility. This position involves a variety of responsibilities focused on ensuring the operational excellence of IT services, particularly in managing the environmental aspects of server rooms, hardware allocation, and lifecycle management of IT equipment. The IT Operations Analyst will monitor critical environmental factors in server rooms, including heating, cooling, ventilation, lighting, and space management, coordinating with Facilities as necessary. The role requires the development and maintenance of detailed reports on space utilization, ensuring that all items entering server rooms are properly documented and allocated according to approved elevation drawings. The analyst will work closely with Subject Matter Experts (SMEs) and the Logistics Specialist to manage inventory movement and equipment storage, ensuring that all records are accurate and up-to-date. In addition to these responsibilities, the IT Operations Analyst will implement and maintain configuration control documentation, ensuring compliance with security requirements for network cabling and physical connectivity. The role also involves developing and maintaining standard operating procedures (SOPs) for IT operations, coordinating with SMEs to ensure accurate documentation and workflow processes. The analyst will be responsible for creating and managing a document repository for classified networks, maintaining hardware and software warranties, and supporting the Government COMSEC Custodian for IT/IS support. This position requires a proactive individual who can effectively manage multiple tasks under pressure, demonstrating strong time management and resource management capabilities. The ideal candidate will possess excellent communication skills and a collaborative spirit, ready to engage with users and technical staff alike.

Responsibilities

• Monitor environmental aspects of server rooms including proper heating, cooling, ventilation, lighting, and space management; coordinate with Facilities as needed.
• Support hardware allocation planning and space management ensuring that all items entering the server rooms have an approved elevation drawing depicting their designated location.
• Develop, maintain, and update detailed report on used and available space in the closet and individual racks for future expansion planning.
• Work closely with SMEs as well as the Logistics Specialist to ensure that all inventory movement, tracking, and equipment storage and excess artifacts are up-to-date and correct; manage and maintain hand holder receipts as needed.
• Develop and implement lifecycle management plan for all IT equipment.
• Maintain configuration control documentation (e.g. floor plans, patch panels, rack elevation diagrams, physical and logical network connectivity, et al) in Server Rooms.
• Ensure network cabling is planned, executed, documented, managed, and maintained IAW applicable security requirements for proper delineation of network classification.
• Ensure all closets and rack spaces are controlled IAW organization SOPs down to ensuring all fiber and Cat 5/6 cables are neatly stored and tangle free.
• Develop, implement, and maintain processes/workflow and SOPs for organization's IT operations.
• Coordinate all operations support processes and procedures directly with the appropriate SMEs to maintain accurate documentation, standard operating procedures, and drawings for customer.
• Implement and make recommendations for improving support processes and procedures.
• Work closely with IT Logistics and requisite SMEs to develop efficient processes for moves, adds, and changes.
• Work with SMEs to identify and create inventory list of core IT Operations documentation and SOPs, authors, dates, and directory/file locations; update, maintain and manage list.
• Create, manage, and maintain document repository (SharePoint, share drives, MSTs) for multiple classified networks respectively, creating consistent directory/file structure and naming conventions in each network.
• Maintain and track hardware and software warranties.
• Support the Government COMSEC Custodian for IT/IS support, to include providing two-person control and serving as an alternate POC for COMSEC between government facilities.
• Coordinate with IT Logistics and other requisite technicians for equipment disposal; update TSP, drawings, and other related documentation to reflect equipment disposal.

Requirements

• U.S. Citizenship
• Active TS/SCI Security Clearance
• 4+ years' experience in the Information Technology field
• BA or BS degree in Information Technology or similar discipline
• Outgoing team player and self-motivated individual with excellent communication skills with the ability and desire to interact with all users and work closely with other technical staff or independently
• Demonstrated ability to multi-task effectively under pressure with the ability to frequently re-assess priorities for multiple tasks or projects
• Strong time management and resource management capabilities.

Benefits

• Competitive total compensation package
• Paid leave
• Employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance
• Flexible spending account and health saving account options
• Company sponsored 401(k) retirement plan with employer contribution match that is immediately vested
• Professional growth through professional courses, certifications, and tuition reimbursement programs.