IT Operations Business Analyst

Kiawah Island Golf Resort - Kiawah Island, SC

Full-time - Mid Level

Kiawah Island, SC

Accommodation

About the position

The IT Operations Business Analyst at Kiawah Island Golf Resort plays a crucial role in aligning IT services with the organization's business objectives. This position involves collaborating with various stakeholders to enhance IT operations, ensuring that technology effectively supports the resort's goals and enhances guest experiences.

Responsibilities

• Collaborate with stakeholders to gather requirements and improve IT operations.
• Analyze workflows, identify inefficiencies, and recommend solutions.
• Support IT projects, ensuring alignment with business objectives.
• Document processes and provide training to teams.

Requirements

• 3 years of Hotel/Resort experience is a must
• 5+ years in IT operations or business analysis, preferably in hospitality.
• Strong understanding of IT infrastructure and service management.
• Proficiency in data analysis and project management tools.
• Excellent communication and problem-solving skills.
• Strong understanding of Resort Operations systems (PMS, POS, Golf, Tennis, SPA and other activities).

Nice-to-haves

• Certification in business analysis or IT service management.
• Familiarity with cybersecurity practices.

Benefits

• Base pay plus bonus
• 401K match and profit share
• Medical, Dental and Vision
• Employee perks and discounts