Unclassified - Scituate, MA
posted 3 months ago
The IT Operations Coordinator plays a vital role in the Scituate Public School District, reporting directly to the Director of Educational Technology. This position is essential for planning, coordinating, and ensuring the seamless operation and optimization of the school's technology infrastructure. The IT Operations Coordinator is responsible for the design, installation, and connectivity of computer and network systems, ensuring the stable operation of the organization's IT assets. This role requires a proactive approach to assess both near and long-term network capacity needs, collaborating closely with the Director to implement strategic plans that meet existing and future requirements. In addition to network capacity planning, the IT Operations Coordinator will create and maintain comprehensive documentation related to network configuration, mapping, processes, and service records. The role involves overseeing both new and existing equipment, including hardware and software upgrades related to network or telephony equipment. The Coordinator will respond to incoming tech tickets regarding equipment and connectivity issues, demonstrating excellent communication skills and the ability to work collaboratively with staff and students. Maintaining a high level of professionalism and conduct in all duties is paramount. The responsibilities also include analyzing, troubleshooting, and repairing computer systems, hardware, and peripherals, as well as documenting, maintaining, upgrading, or replacing hardware and software systems. The Coordinator will support, monitor, test, and troubleshoot hardware and software issues related to LAN and WiFi, install and maintain network backbone and wiring, and manage Microsoft Windows Servers. Additionally, the role encompasses supporting a VMware virtual server environment, managing user accounts, providing end-user support, performing regular system backups, and maintaining accurate records of technology inventory. The IT Operations Coordinator will also serve as the VoIP telephone system manager, ensuring high-level telecommunications throughout the district, and will perform any other duties as assigned by the Superintendent.