IT Operations Coordinator

$49,213 - $61,526/Yr

Middlebury College - Ripton, VT

Full-time - Entry Level

Ripton, VT

Educational Services

About the position

The IT Operations Coordinator at Middlebury College plays a crucial role in supporting the operational responsibilities of the ITS Technology Support Services team. This position involves a variety of administrative tasks, project coordination, and asset management, ensuring efficient communication with stakeholders and effective management of IT resources.

Responsibilities

• Coordinate external communications for internal ITS projects, tracking milestones, and asset lifecycle management
• Maintain accurate records of IT assets including hardware and software
• Ensure proper handoff for vendor break/fix issues with equipment
• Work with vendors to procure necessary IT equipment, software, and manage inventory levels to ensure adequate supply of necessary equipment and software
• Generate reports on asset usage, inventory status, and deployment progress; using this information for the reporting and preparing data for the annual budget cycle
• Coordinate annual printer replacement operations including communicating with external vendors and stakeholders, technical resources, and scheduling
• Receiving, unpacking equipment, and recycling packaging
• Scheduling installation, delivery, and deployment of computers.

Requirements

• Fluency with the use of multiple channels to support customers, including email, Zoom, and instant messaging
• Proficiency with email, spreadsheets, and office productivity suites, as well as creating reports with Excel or Google worksheets, using pivot tables and graphs
• Interest and fluency with technology in the workplace
• Strong organizational and project management skills
• Proficiency with asset management software and tools
• Excellent oral and written communication skills in English
• Ability to work independently and as a part of a team but also self-motivated
• Experience in IT asset management or a related field is preferred.

Benefits

• Excellent compensation and competitive health benefits
• Dental insurance
• Life insurance
• Disability insurance
• Generous retirement matching
• Vision benefits
• Generous time-away program - up to 34 days per year during the first two years of service
• Robust educational assistance programs
• Free or reduced rates for cultural events and use of sporting facilities
• MiddCard Privileges: access to athletic facilities, discounts at the College store, library privileges, and discounts at cultural and sporting events
• Discounts on season passes at Middlebury College Snow Bowl, the Ralph Myhre Golf Course and the Rikert Outdoor Center
• Access to the Partner Inclusion Program that provides comprehensive support services to the spouses and partners of Middlebury employees.