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Hire It People - Irving, TX
posted 2 months ago
Full-time
Irving, TX
Professional, Scientific, and Technical Services
About the position
The IT Operations Delivery Lead is responsible for managing the entire IT operations of the client's Wholesale Applications, ensuring delivery excellence and service delivery in the US Power Market. This role requires strong technology leadership and industry knowledge in Commercial Trading, with a focus on incident management, release management, and batch operations.
Responsibilities
- Oversee overall IT operations of client's Wholesale applications.
- Manage incident and problem resolution.
- Oversee end-of-day batch processes and ensure SLA is met.
- Manage month/year-end activities and support critical business processes.
- Manage on/off cycle releases and secure change management approvals.
- Act as a business point of contact for any critical incident.
- Manage onshore and offshore day-to-day work.
- Participate in audit and coordinate security patching activities.
- Report status and metrics to Accenture and client leadership.
Requirements
- Experience of US Power Market
- Delivery Excellence
- Service Delivery
- Hands on work experience
