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IT Operations Delivery Lead

$145,600 - $156,000/Yr

ManpowerGroup - Irving, TX

posted 2 months ago

Full-time - Mid Level
Irving, TX
1,001-5,000 employees
Administrative and Support Services

About the position

The IT Operations Delivery Lead will manage the entire IT operations for the client's Wholesale Applications, ensuring effective incident management, release management, and batch operations. This role requires strong technology leadership and a deep understanding of the US Power Market, particularly in Commercial Trading. The position is critical for maintaining service delivery excellence and supporting business processes.

Responsibilities

  • Oversee overall IT operations of client's Wholesale applications.
  • Manage incident and problem resolution.
  • Oversee end-of-day batch processes and ensure SLA is met.
  • Manage month/year-end activities and support critical business processes.
  • Manage on/off cycle releases and secure change management approvals.
  • Act as a business point of contact for any critical incident.
  • Manage onshore and offshore day-to-day work.
  • Participate in audit and coordinate security patching activities.
  • Report status and metrics to Accenture and client leadership.

Requirements

  • Understanding of US Power Market
  • Delivery Excellence
  • Service Delivery
  • Hands-on work experience in IT operations management.
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