IT Operations Manager

Full-time - Mid Level

Work from home, AZ

Health and Personal Care Retailers

About the position

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. This position's primary focus is the governance, tracking, driving, and reporting for the PC Client Currency Program. The Client Currency Operations manager will be responsible for identifying areas in the Program that would benefit from process improvements and then implementing those to create efficiencies. Another primary responsibility will be ensuring the OKRs and KPIs for the Program are achieved. Dependencies, supporting workstreams/initiatives and roadblocks will require identification, tracking and resolution as part of the responsibilities. The Operations Manager will be responsible for on-time and on-budget delivery of goals, OKRs and KPIs and will be the hub for communications across all levels of the Enterprise for their respective part of the Program. At this time, the PC Currency Program consists of Operating System updates and upgrades (Mac and Windows), O365 updates and upgrades and the PC Refresh initiative.

Responsibilities

• Governance, tracking, driving, and reporting for the PC Client Currency Program.
• Identify areas in the Program that would benefit from process improvements and implement those improvements.
• Ensure the OKRs and KPIs for the Program are achieved.
• Identify, track, and resolve dependencies, supporting workstreams/initiatives, and roadblocks.
• Deliver goals, OKRs, and KPIs on-time and on-budget.
• Serve as the hub for communications across all levels of the Enterprise for the Program.

Requirements

• 5+ years' experience in IT project/program management.
• 3+ years' experience in OS upgrade, O365 implementation, application compatibility or hardware refresh initiatives.
• 3+ years' experience facilitating meetings and actioning or tracking all follow ups.
• 3+ years' experience with project planning and implementation.
• 5+ years of experience with OKR metric success in implementing Windows upgrades, macOS upgrades, O365 upgrades or PC Refresh initiatives.
• 5+ years of experience with identifying risk, issue, and dependency management.
• 5+ years of experience utilizing Power BI for reporting and the MS Suite of Office Products, especially Excel.

Nice-to-haves

• Able to work in a metrics driven environment.
• Good business acumen and professional communication skill.
• Ability to identify areas of improvement in a mature operation and create workstreams that drive the improvement to production.
• Skilled communicator with the ability to translate technical language into understandable goals and reports.
• Ability to guide collaborative efforts between cross functional teams.
• Problem solving skills needed daily.
• Understanding when to escalate blockers, dependencies, and issues.
• Superior tracking and analytical skills necessary.
• Military Experience.

Benefits

• Affordable medical plan options.
• 401(k) plan (including matching company contributions).
• Employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.