Mega Rentals - Rochester, NY

posted 5 days ago

Full-time - Mid Level
Rochester, NY
Rental and Leasing Services

About the position

The IT Operations Manager at Stark Tech is responsible for delivering an excellent customer experience through the management of IT operations, including support, maintenance, and enhancement of both on-premises and cloud infrastructure. This role is crucial in ensuring that the Information Technology department meets the needs of all stakeholders while driving operational efficiency and customer satisfaction.

Responsibilities

  • Ensure excellent customer experience for all stakeholders served by the IT department.
  • Manage support, maintenance, and enhancement of on-premises and cloud infrastructure.
  • Direct and manage IT teams with a focus on operational processes and customer experience.
  • Oversee projects related to IT operations and infrastructure.
  • Conduct site assessments and trainings as required.

Requirements

  • Bachelor's degree in a related field.
  • Five years of experience directing or managing IT teams with a focus on operational processes.
  • Ten years of experience supporting end users.
  • Eight years of experience engineering technical solutions for stakeholders.

Nice-to-haves

  • Ability to adapt and be flexible in a changing environment.
  • Experience dealing with a large volume of work in a fast-paced, time-sensitive environment.

Benefits

  • Paid Time Off & Holidays
  • 401(k) with employer match
  • Medical/Dental/Vision insurance
  • Health Savings Account (HSA) and Flexible Spending Account (FSA)
  • HSA employer contribution
  • Life and Disability insurance
  • Wellness Program (participation incentives)
  • Employee Assistance Program
  • Competitive pay
  • Career development
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