IT Operations Manager

Join Parachute - Austin, TX

Full-time - Mid Level

Austin, TX

11-50 employees

Chemical Manufacturing

About the position

The IT Operations Manager at Parachute is responsible for overseeing the IT infrastructure services, security, and end-user support. This role focuses on developing processes to ensure a reliable and secure IT environment while providing exceptional user support. The manager will lead the implementation of IT security protocols, supervise internal IT teams, and manage external service providers to meet performance expectations. Additionally, the role involves managing the lifecycle of IT hardware and software, ensuring alignment with corporate goals, and collaborating with HR for efficient employee onboarding and offboarding.

Responsibilities

• Oversee IT infrastructure services, security, and end-user support, ensuring a reliable, secure, and efficient environment.
• Manage Azure AD/Entra ID, O365 (including SharePoint, Teams), network, and VoIP services.
• Lead the implementation of IT security protocols and policies across the organization and monitor to continually improve efficiency.
• Supervise internal IT teams and external service providers, ensuring adherence to SLAs and performance expectations.
• Implement and manage Service Desk operations, including extended hours and weekend coverage.
• Own the IT Vulnerability and Patch Management Program and support risk management efforts.
• Manage the lifecycle of IT hardware and software, ensuring alignment with corporate goals.
• Design, implement, and administer WAN/LAN components, and oversee network security.
• Develop and manage protocols for incident, event, and change management processes.
• Collaborate with HR to ensure efficient employee onboarding and offboarding, managing accounts and equipment provisioning.

Requirements

• A bachelor's degree in computer science, information technology, or a related field or equivalent experience.
• Minimum of 5+ years of experience managing IT infrastructure, security, and service support.
• Minimum of 3+ years of leadership experience in an IT management role, including staff supervision.
• Extensive experience with O365, Azure AD/Entra ID, network security, and device management (Windows & Apple OS).
• Hands-on experience with IT security tools, firewalls, and related protocols.

Nice-to-haves

• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication, organizational, and interpersonal skills.

Benefits

• Competitive compensation with bonus potential
• Medical, Dental, and Vision insurance
• Paid time off
• Company paid holidays
• Career growth opportunities