IT Operations Project Manager

$80,000 - $108,000/Yr

Guild Mortgage Company - San Diego, CA

Full-time - Mid Level

San Diego, CA

Credit Intermediation and Related Activities

About the position

The IT Operations Project Manager is responsible for overseeing the full life cycle of technology projects within the company's IT Operations and Service Delivery functions. This role involves managing projects related to Enterprise Applications, IT Security, Network, and Systems Infrastructure, as well as process improvement initiatives for IT Operations. The position requires collaboration with various stakeholders to ensure successful project execution and alignment with organizational goals.

Responsibilities

• Manage projects under the IT Operations & Services Portfolio, including Enterprise Applications, Information Security, Endpoint Engineering, and Network/Systems Operations.
• Manage process improvement projects for IT Operations, including documenting standard operating procedures and developing cross department procedures.
• Work with IT management and stakeholders to create IT Operations and Services project plans with clear dependencies, resource estimates, and target deadlines.
• Refine IT Operations Change Management Process and Governance in collaboration with IT teams.
• Execute project planning to meet department needs; document and communicate project statuses and risks accurately.
• Collaborate with IT Operations leadership team on projects.
• Facilitate meetings that support the IT Operations and Services Portfolio Management and Controls.
• Act as a liaison between IT Operations and project stakeholders in Software Development and Corporate departments.
• Evaluate vendor contracts and facilitate onboarding contractors for projects.
• Facilitate annual planning activities supporting Technology Products.
• Develop backlog and roadmaps based on IT priorities and resource availability.
• Transition from Project Close to Operational Support with IT Operations teams.
• Roll out IT Operations Change Management Project Templates and Procedures.
• Analyze project delivery performance metrics, develop KPIs, and project reporting.
• Discover end user IT needs and communicate with IT management on visions, solutions, and concerns.
• Support IT Operations and Services Management team in building and maintaining a scalable IT support system.
• Build relationships with IT Analysts, Support Technicians, System/Network Administrators, IT Management, and internal stakeholders to drive change and process improvement.
• Plan and oversee the preparation and dissemination of project communications.
• Recommend technology strategies, policies, and procedures in line with industry standards.
• Maintain professional and technical knowledge by attending educational workshops and participating in professional societies.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, or related field.
• 7+ years of experience as an IT professional.
• 5+ years of Project Management experience with implementation in medium to large environments.
• Solid IT experience with understanding of application development, infrastructure, operations, and support knowledge.
• Demonstrated skills with Project Management, Change Management, and Release Management.
• Excellent analytical, communication, and interpersonal skills.
• Ability to communicate technical concepts to both technical and non-technical audiences.
• In-depth knowledge of Microsoft Office, SharePoint, and Azure.
• Understanding of system and network infrastructure.
• Experience with Enterprise Applications, Systems/Network Administration, and Information Security.
• Ability to schedule and communicate technical needs internally and externally.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Accidental Death & Dismemberment (AD&D) insurance
• Long-term disability (LTD) insurance
• 401(k) with employer match