IT Operations Project Manager

Robert Half - San Diego, CA

Full-time - Mid Level

San Diego, CA

Administrative and Support Services

About the position

The IT Operations Project Manager will oversee the full life cycle of technology projects at Robert Half, focusing on changes to Enterprise Applications and initiatives that enhance IT Security, Network, and Systems Infrastructure. This role involves managing improvement projects for IT Operations processes and procedures, ensuring effective collaboration with IT management and stakeholders to deliver successful project outcomes.

Responsibilities

• Oversee the management of projects under the IT Operations & Services Portfolio, including Enterprise Applications, Information Security, Endpoint Engineering, and Network/Systems Operations.
• Handle process improvement projects for IT Operations, including documenting standard operating procedures, developing cross-department procedures with corporate departments, and infrastructure change management standards.
• Collaborate with IT management and stakeholders to create IT Operations and Services project plans with clear dependencies, resource estimates, and target deadlines.
• Work with IT teams to refine IT Operations Change Management Process and Governance.
• Execute project planning to meet department needs; document and communicate project statuses and risks accurately.
• Facilitate Meetings that support the IT Operations and Services Portfolio Management and Controls.
• Serve as a liaison for IT Operations and project stakeholders in Software Development and Corporate departments.
• Work with third parties to evaluate vendor contracts and facilitate onboarding contractors for projects.
• Develop backlog and roadmaps based on IT priorities and resource availability.
• Work with IT Operations teams to transition from Project Close to Operational Support.
• Roll out IT Operations Change Management Project Templates and Procedures.
• Analyze project delivery performance metrics, develop KPIs, and project reporting.
• Build relationships and work closely with IT Analysts, Support Technicians, System/Network Administrator, IT Management, and internal stakeholders to drive change and process improvement.
• Plan and oversee the preparation and dissemination of project communications.

Requirements

• Proven experience in IT Operations Project Management, preferably within the financial services industry
• Proficient in the use of Atlassian Jira for project management purposes
• Extensive knowledge of Cisco Technologies
• Familiarity with Cloud Technologies, including implementation and management
• Proficient in the use of Customer Relationship Management (CRM) software
• Experience with ERP - Enterprise Resource Planning systems
• Familiarity with About Time project management software
• Experience with AB Testing and its application in project management
• Knowledge of Agile Scrum methodologies
• Understanding of Budget Processes within an IT project context
• Experience in Change Management, particularly within an IT setting

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan