IT Operations Service Manager
Johns Hopkins•Laurel, MD
452d•$90,000 - $330,000
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About The Position
The Classified IT Service Manager at Johns Hopkins University Applied Physics Laboratory (APL) is responsible for leading the delivery of critical operational services in classified areas, ensuring operational reliability across multiple classified networks. This role involves managing service delivery, establishing Service Level Agreements (SLAs), and developing Standard Operating Procedures (SOPs) while collaborating with customers and internal teams to enhance service capabilities and maintain high levels of customer satisfaction.
