Bridgehead I.T. - Dallas, TX
posted 4 months ago
Bridgehead IT is seeking an Onsite Desktop Support Specialist who will be responsible for delivering on-site technical support to clients. This role is crucial in optimizing workstation performance, addressing hardware and software issues, and ensuring overall client satisfaction. The specialist will build strong relationships with clients, proactively resolve technical challenges, and stay updated on industry best practices, all of which contribute significantly to Bridgehead IT's mission of delivering exceptional high-quality service. The Onsite Desktop Support Specialist will provide on-site technical support to clients, addressing a variety of workstation hardware, software, and peripheral device issues. The role requires diagnosing and resolving technical issues efficiently to minimize disruption to client operations. The specialist will support a wide range of hardware and internal/external software, manage time effectively, and document daily activities in a ticketing system. Collaboration with third-party vendors and service providers is essential to ensure timely delivery of hardware, software, and support services to meet client needs. In addition to routine support, the specialist will respond to emergency situations, such as system outages and security incidents, with urgency and precision. The role also involves developing and documenting technical processes and procedures as needed, maintaining quality service by adhering to organizational standards, and participating in self-development and educational activities to stay current with new and existing technologies. The Onsite Desktop Support Specialist will work closely with management to optimize service delivery processes, identify opportunities for automation, and enhance overall client satisfaction.