IT Operations Support Specialist

$81,250 - $146,875/Yr

Leidos - Camp Springs, MD

Full-time - Mid Level

Camp Springs, MD

Professional, Scientific, and Technical Services

About the position

The IT Operations Support Specialist at Leidos plays a crucial role in supporting the AFNCR IT Services program, which provides essential information systems support for various Air Force activities. This position involves coordinating and tracking communications, directives, and orders from higher headquarters, ensuring that all actions align with mission objectives and quality standards. The specialist will engage with technical experts and stakeholders to assess risks and impacts, facilitating effective responses to cyber orders and directives.

Responsibilities

• Represent AFDW equities and priorities to the AFIN Mission Assurance Center (AMAC), DoD and AF Component.
• Evaluate orders / directives to assess applicability to the mission, including scope of impacted missions and internal tasked organizations.
• Engage various technical experts and mission partners to create a coherent picture of overall risk, level of effort, completion criteria, timeline, and mission impact of directed actions.
• Coordinate, track and report on all cyber messages, orders and directives issued through Geographic and Functional Combatant Commands to senior stakeholders.
• Translate senior leader guidance and direction into appropriate internal actions with minimal follow-up.
• Assess if all required actions to close an order are complete and meet stakeholder / Enterprise quality criteria.
• Coordinate schedules to facilitate completion of tasks and deliverables, briefings/presentations, and project reviews.
• Ensure adherence to project quality standards and review deliverables.
• Advise AFDW/CC, AFDW/A3/5/6, and 844 CG/CC on completion of cyber orders or inability to complete assigned tasks.
• Advise AFDW Leadership, MAJCOM/CCs, AFCYBER, DISA J6, on operational impacts of cyber orders to component missions.
• Coordinate and review Plan of Action and Milestones (POA&Ms) with relevant commands to resolve operational impact issues.
• Ensure POA&Ms are completed for any requests for relief and/or mitigations.
• Evaluate if a POA&M is actionable in the stated timeframe and that the plan is acceptable in relation to associated risks.
• Provide direct follow-up with owning organizations to keep them on agreed timelines.
• Escalate issues to senior government if waiver/POA&M owner is unresponsive or uncooperative.
• Recommend alternate solutions or disconnection/quarantine actions.
• Create and foster key stakeholder relationships with internal and external partners to drive timely mission response.
• Act as AFNCR representative with external support agencies to clarify guidance and actions.

Requirements

• Bachelor's degree with a minimum of 4+ years of related experience, or additional years of relevant experience in lieu of a degree.
• Security+ce or equivalent level certification.
• Currently possess a DoD Secret security clearance or higher.
• Knowledge of tracking all Directives from USCYBERCOM or JFHQ-DODIN.
• Proficiency with Excel.
• Ability to brief status to leadership.
• Familiarity with ACT, ACAS, and Vulnerabilities.

Nice-to-haves

• Ability to assist owners with writing POA&Ms.
• Good organization and time management skills.
• Ability to handle additional task coverage for team members as needed.
• Experience working in high visibility positions.
• Ability to meet or exceed customer needs and expectations.

Benefits

• Competitive salary range of $81,250.00 - $146,875.00 per year.
• Opportunities for professional development and career growth.
• Supportive work environment that values diversity and inclusion.