IT Operations Support Specialist

$81,250 - $146,875/Yr

Leidos - Camp Springs, MD

Full-time - Mid Level

Camp Springs, MD

Professional, Scientific, and Technical Services

About the position

The IT Operations Support Specialist at Leidos plays a crucial role in supporting the AFNCR IT Services program, which provides essential information systems support for various Air Force activities. This position involves coordinating and tracking communications and directives, ensuring operational readiness, and maintaining situational awareness across multiple military installations. The specialist will engage with technical experts and stakeholders to assess risks and impacts of cyber orders, ensuring compliance with project quality standards and facilitating effective mission responses.

Responsibilities

• Represents AFDW equities and priorities to the AFIN Mission Assurance Center (AMAC), DoD and AF Component.
• Evaluate orders / directives to assess applicability to the mission, including scope of impacted missions and internal tasked organizations.
• Engage various technical experts and mission partners to create a comprehensive picture of overall risk, level of effort, completion criteria, timeline, and mission impact of downward directed actions.
• Coordinate, track and report on all cyber messages, orders and directives issued through Geographic and Functional Combatant Commands to senior stakeholders.
• Translate senior leader guidance and direction into actionable internal tasks with minimal follow-up.
• Assess if all required actions to close an order are complete and meet stakeholder / Enterprise quality criteria.
• Coordinate schedules to facilitate completion of tasks and deliverables, briefings/presentations, and project reviews.
• Ensure adherence to project quality standards and review deliverables.
• Advise the AFDW/CC, AFDW/A3/5/6, and 844 CG/CC on completion of cyber orders or inability to complete assigned tasks pertaining to AFNET, PMO, and AFDW-unique systems as required/directed by the AFDW/CC or delegated authority.
• Advise AFDW Leadership, MAJCOM/CCs, AFCYBER, and DISA J6 on operational impacts of cyber orders to component missions.
• Coordinate and review Plan of Action and Milestones (POA&Ms) with Geographic and Functional Combatant Commands to resolve operational impact issues when relief of orders is granted.
• Ensure POA&Ms are completed for any requests for relief and/or mitigations.
• Evaluate if a POA&M is actionable in the timeframe stated and that timeframe and plan are acceptable in relation to the risk associated with it.
• Provide direct follow-up with the owning organizations to keep them on the agreed timelines.
• Escalate to senior government if the waiver / POA&M owner is unresponsive or uncooperative.
• Recommend alternate solutions or disconnection / quarantine actions.
• Create and foster key stakeholder relationships with internal and external partners to drive timely and appropriate mission response.
• Act as AFNCR representative with external support agencies to deconflict unclear guidance and actions.

Requirements

• Bachelor's degree with a minimum of 4+ years of related experience. Additional years of relevant experience may be accepted in lieu of a degree.
• Security+ certification or equivalent level certification.
• Currently possess a DoD Secret security clearance or higher.
• Knowledge of tracking all Directives from USCYBERCOM or JFHQ-DODIN.
• Proficiency with Excel.
• Ability to brief status to leadership.
• Familiarity with ACT, ACAS, and Vulnerabilities.

Nice-to-haves

• Ability to assist owners with how to write POA&Ms.
• Good organization and time management/prioritization skills.
• Ability to handle additional task coverage for team members as needed.
• Experience working in high visibility positions.
• Ability to meet or exceed customer needs and expectations.

Benefits

• Health insurance
• 401k plan
• Paid holidays
• Flexible scheduling
• Professional development opportunities