Eurofins - New Orleans, LA

posted 2 months ago

Full-time - Entry Level
New Orleans, LA
Professional, Scientific, and Technical Services

About the position

Eurofins Central Analytical Labs is seeking an IT Operations Support Specialist to join our team in New Orleans, LA. This role is crucial in providing high-quality technical computing support services, particularly focusing on desktop and server hardware/software support. The IT Operations Support Specialist will be responsible for responding to and managing incidents, service requests, and changes in accordance with corporate Key Goal Deliverables (KGDs) and defined service levels. This includes diagnosing and resolving hardware and software issues, as well as performing some network troubleshooting to ensure optimal performance and reliability of IT systems. In this position, you will monitor servers and troubleshoot issues as necessary to maximize server availability and reliability. You will also support hardware and software upgrades, capacity adjustments, system integrations, vendor solutions, and other IT infrastructure improvements to meet business goals and ensure compliance with corporate KGDs. Additionally, you will conduct research and provide documentation for support and training purposes, maintaining relevant and current IT knowledge within your assigned technical fields. Effective communication and interaction with colleagues in IT and other departments will be essential for coordination and training. The ideal candidate will possess a firm knowledge of end-user hardware troubleshooting, including PCs, Microsoft Office software, and drivers, as well as familiarity with wireless access points and basic network troubleshooting. Skills for specialized lab software troubleshooting will be developed through training and hands-on experience. Excellent analytical and troubleshooting skills, time management, and organizational skills are critical, along with the ability to manage competing priorities and communicate clearly and professionally with colleagues, vendors, and partners.

Responsibilities

  • Provide professional, high-quality technical computing support services, especially desktop and server hardware/software support.
  • Respond to and manage incidents, service requests and changes according to corporate KGDs and defined service levels.
  • Provide problem diagnosis and resolution for hardware and software issues, including some network troubleshooting.
  • Monitor servers and troubleshoot issues as needed to maximize server availability and reliability.
  • Support hardware and software upgrades, capacity adjustments, system integrations, vendor solutions and other IT infrastructure improvements to achieve business goals and compliance with corporate KGDs.
  • Carry out research and provide documentation for support and training purposes.
  • Maintain relevant and current IT knowledge within assigned technical fields.
  • Communicate and interact with colleagues in IT and other departments for coordination and training.

Requirements

  • Associate degree in Computer Science or related field preferred, or an equivalent combination of education and experience.
  • Three years of technical and operational experience in a client-server environment with hands-on experience of installing, maintaining, supporting and administering Windows desktops and servers.
  • Authorization to work in the United States indefinitely without restriction or sponsorship.

Nice-to-haves

  • Firm knowledge and troubleshooting skills for end user hardware, including PCs, Microsoft Office software, drivers, etc.
  • Wireless access points knowledge; some network troubleshooting familiarity.
  • Skills for specialized lab software troubleshooting will have to be developed by training and hands-on experience.
  • Excellent analytical and troubleshooting skills.
  • Excellent time management and organizational skills, including managing competing priorities.
  • Ability to communicate clearly and professionally with colleagues, vendors, partners and others.
  • Positive, professional attitude.

Benefits

  • Comprehensive medical coverage
  • Life and disability insurance
  • 401(k) with company match
  • Paid holidays and vacation
  • Personal days
  • Dental and vision options
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