Eurofins - New Orleans, LA
posted 2 months ago
Eurofins Central Analytical Labs is seeking an IT Operations Support Specialist to join our team in New Orleans, LA. This role is crucial in providing high-quality technical computing support services, particularly focusing on desktop and server hardware/software support. The IT Operations Support Specialist will be responsible for responding to and managing incidents, service requests, and changes in accordance with corporate Key Goal Deliverables (KGDs) and defined service levels. This includes diagnosing and resolving hardware and software issues, as well as performing some network troubleshooting to ensure optimal performance and reliability of IT systems. In this position, you will monitor servers and troubleshoot issues as necessary to maximize server availability and reliability. You will also support hardware and software upgrades, capacity adjustments, system integrations, vendor solutions, and other IT infrastructure improvements to meet business goals and ensure compliance with corporate KGDs. Additionally, you will conduct research and provide documentation for support and training purposes, maintaining relevant and current IT knowledge within your assigned technical fields. Effective communication and interaction with colleagues in IT and other departments will be essential for coordination and training. The ideal candidate will possess a firm knowledge of end-user hardware troubleshooting, including PCs, Microsoft Office software, and drivers, as well as familiarity with wireless access points and basic network troubleshooting. Skills for specialized lab software troubleshooting will be developed through training and hands-on experience. Excellent analytical and troubleshooting skills, time management, and organizational skills are critical, along with the ability to manage competing priorities and communicate clearly and professionally with colleagues, vendors, and partners.