IT Operations Support

Novanta - Bedford, MA

Full-time

Bedford, MA

Publishing Industries

About the position

The IT Operations Support role at Novanta involves providing technical support to internal customers, ensuring the smooth operation of IT systems and equipment. The position is critical for maintaining productivity and success within the organization by troubleshooting and resolving issues efficiently while delivering high-quality customer service.

Responsibilities

• Primary escalation point for all client hardware and software related needs
• Support client related operational tasks
• New client hardware imaging and deployments
• Application deployments and upgrades
• Windows 10/11 operating system support
• Business productivity and manufacturing application support
• Site level Active Directory object management
• User, group and computer object management
• Support of Office 365 / Exchange Online related tasks
• Support of remote users
• Basic Windows server support
• Documenting current practices and policies
• User Education efforts for onsite requirements or general requirements

Requirements

• Extensive experience working with MS Office & Office 365
• Experience working with Active Directory
• Experience with Help Desk software
• Experience working with client imaging and software deployment products
• Experience working in an IT environment that leverages both external and internal resources
• A minimum of 8 years hands on experience
• Bachelor's degree in Business, IT or related field preferred

Nice-to-haves

• Basic understanding of networking technologies
• Experience with InTune/Mobile BYOD administration
• Familiarity with Azure in a hybrid environment
• Supporting an Engineering organization running SolidWorks
• Experience in a manufacturing environment
• Experience using SQL Server