IT Operations Technician Level 2

$66,747 - $87,547/Yr

Xtensys Connected Health Solutions - Ithaca, NY

Full-time - Mid Level

Ithaca, NY

251-500 employees

About the position

The IT Operations Technician Level 2 at Xtensys Connected Health Solutions is responsible for monitoring and maintaining server and network environments, as well as supporting audio/video conference rooms and asset management. This role is crucial for ensuring the smooth operation of IT systems and involves daily reporting on system status. The position is onsite in Ithaca, NY, and requires flexibility for occasional off-hours work.

Responsibilities

• Monitoring and maintenance of server environment, including hardware and key application services
• Monitoring of power and environmental status for server and network rooms
• Monitor and maintain audio/video equipment
• Monitoring and management of daily data back-ups
• Maintain and update knowledgebase, logs, manuals, room diagrams and inventories necessary for efficient IT operations
• Maintenance/Upgrade of power management equipment
• Assist remote engineering staff with day-to-day management and maintenance
• Assist Desktop Support group with routine maintenance of PCs, laptops, printers, etc., when necessary
• Assist with project planning and logistics
• Daily status reporting
• Occasional off-hours work required
• Flexible in assuming other appropriate responsibilities not noted above.

Requirements

• Associates degree in related technical field preferred, or equivalent years of experience
• At least 5+ years technical experience required
• Previous IT Operations/Desktop support experience a plus
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to act with integrity, professionalism, and confidentiality
• Proficiency with or the ability to quickly learn the organization's Service Management systems.