Greenpages Technology Solutions - Atlanta, GA
posted 4 months ago
The IT Operations Technician is an integral part of the Blue Mantis team, responsible for a variety of technical and operational tasks that support our customers, internal departments, and partners. This role involves the meticulous packing and cleaning of IT equipment, including laptops and peripherals, and collaborating with the Configuration team to assist in imaging various laptops and other endpoint devices. The technician will play a crucial role in ensuring that all IT equipment is prepared and configured to meet the needs of our clients efficiently and effectively. In this position, the technician will be responsible for the assembly and configuration of laptops, desktops, and servers. This includes tasks such as installing operating systems, performing warranty repairs, executing firmware and IOS upgrades, and installing Managed Services tools for both contracted and non-contracted customers. Additionally, the technician will manage warehouse operations, which encompass shipping, receiving, inventory management, and the delivery of finished devices. The role also requires performing device preparation at the Configuration center, specifically focusing on imaging and custom configuration of laptops and desktops for onsite installation using various imaging tools. The technician will be tasked with the initial configuration of switches and disk arrays, ensuring that all projects meet the agreed-upon turnaround times for client configuration and installation. Furthermore, the technician will be responsible for the proper cleaning and packaging of laptops to guarantee that all accessories are included for full functionality. Managing the inventory of IT assets and overseeing the shipping and receiving of all IT equipment to ensure timely delivery is also a key responsibility of this role.