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Sentry Insurance - Stevens Point, WI
posted 3 days ago
About the position
At Sentry, we're more than just insurance- We can offer you more than just a job, we want you to enjoy a career with us, where you're in the driver's seat of your career path with access to resources to help you succeed personally and professionally. Enjoy a three-day work week as an IT Operations Technician with Sentry! This position works three rotating 12-hour days per week, 4:45 p.m. - 5:15 a.m. The IT Operation Technical team is a passionate team who takes pride in 24x7 monitoring and support to keep Sentry's IT systems fully functional to be able to service both our external and internal customers.
Responsibilities
- Troubleshoot and resolve IT operations production issues using support systems and associated tools to achieve efficient resolution via established procedures.
- Monitor the health of multiple environments, applications, web services, systems and telephony platforms using associated monitoring and reporting systems.
- Monitor the daily scheduled job processes to ensure successful completion. Restart failed processes or escalate issues to appropriate IT resource.
- Resolve IT associate problems by answering questions and fulfilling requests.
Requirements
- Associates Degree or equivalent work experience.
Nice-to-haves
- Experience or knowledge in AWS Cloud, Amazon Connect, Server Administration (Windows, Linux), Dynatrace, Opsgenie.
Benefits
- Generous paid time off
- 8% 401(k) match
- Matching charitable gift program
- Bonus plan based on company performance
- Meal stipends
- Associate discounts
- Volunteer time off
