IT Operations Technician

$40,000 - $70,000/Yr

Precision Products - Dalton, GA

Full-time - Entry Level

Dalton, GA

Specialty Trade Contractors

About the position

The IT Operations Technician plays a crucial role in managing and supporting the technology infrastructure of the company. This position is responsible for overseeing all technology hardware, applications, and integrations, ensuring that the IT operations align with the strategic goals of the organization. The Technician will be a hands-on member of the IT team, actively participating in the planning and execution of IT initiatives. This role requires a proactive approach to problem-solving and innovation, as the Technician will be expected to think creatively to improve processes and support the company's technology needs. In addition to technical responsibilities, the IT Operations Technician will provide leadership and strategic direction for IT activities and programs. This includes managing IT tickets effectively, ensuring timely resolution of technical issues, and maintaining operational integrity across all technological services. The Technician will also be responsible for producing and presenting reports on technical operations, liaising with non-technical staff to ensure smooth corporate operations, and mentoring a technical team to enhance performance. The role involves direct interaction with clients for technical issues and strategic planning, as well as providing technical sales support to demonstrate the value of the company's services. The Technician will also manage compliance with applicable government regulations and standards, ensuring that all IT operations adhere to necessary guidelines. Overall, this position is integral to the success of the IT department and the organization as a whole.

Responsibilities

• Provide leadership and strategic direction in the delivery of activities, programs, and technical services.
• Ensure all IT tickets are worked effectively and efficiently to meet job standards.
• Design, control, and manage the technical process and operational integrity of technological services.
• Coordinate the operational aspects of all technical processes.
• Responsible for the immediate troubleshooting of urgent technical issues and customer-facing escalations.
• Provide guidance on issues bordering on technical and managerial operations.
• Produce and present periodic reports of technical operations.
• Maintain and document an up-to-date knowledge of relevant technical policies and procedures.
• Liaise with non-technical staff to ensure general corporate operations run smoothly.
• Build and maintain good working relationships with clients to maximize patronage.
• Mentor and motivate a technical team to improve performance levels.
• Ensure services are billed correctly (user changes, projects, hardware sales, etc.).
• Manage all technical support service delivery teams for efficiency, quality, and profitability.
• Keep track of NIST compliance.
• Ensure effective communication among the technical support team regarding clients, processes, and overall strategy.
• Manage public DNS and web content filtering.
• Plan, lead, delegate, and deliver projects on time and within budget.
• Interact with clients for technical issues and strategic planning.
• Provide technical assistance to the sales team and demonstrate the value provided to clients.
• Manage server OS and ensure compliance with government regulations.

Requirements

• Proficiency in technical support, software troubleshooting, and computer management.
• Knowledge of Microsoft Office, computer networking, IT support, desktop support, VPN, firewall, TCP, SCCM, GPO, and Mac OS.
• Familiarity with NIST standards, CMMC, sales, DNS, and RMF is advantageous.

Nice-to-haves

• Experience with VPN and firewall management.
• Knowledge of NIST standards and compliance regulations.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance