IT/OT Systems Supervisor

Flint Hills Resources - Wichita, KS

Full-time - Mid Level

Hybrid - Wichita, KS

Petroleum and Coal Products Manufacturing

About the position

The IT/OT Systems Supervisor at Flint Hills Resources is a player/coach role responsible for leading and supervising a team while directly contributing to the delivery of reliable and secure IT services. This position involves working with modern cloud technologies and on-prem virtualization platforms, ensuring the safety and operational efficiency of plant systems. The supervisor will also act as a product owner for critical infrastructure applications and will be involved in strategic decision-making and team development.

Responsibilities

• Lead and supervise a team of Senior Systems Administrators
• Develop, mentor, and motivate your team to self-actualize and maximize their contributions
• Create and own service delivery, work processes, and documentation for reliable capability
• Contribute to vision, growth, and strategic decision-making
• Maintain relationships with customers and peers for on-site and remote infrastructure support
• Participate in projects involving multiple capabilities, customers, and vendors
• Troubleshoot and resolve complex technical problems involving multiple systems, storage, and network components
• Monitor system & network performance using standard tools, creating baselines, and capacity planning
• Respond to system incidents according to established operating procedures
• Create and maintain documentation of system & network infrastructure, processes, configurations, etc.
• Act as a product owner for different infrastructure applications critical to running reliable services

Requirements

• Experience mentoring and developing talent as a Team Lead or through direct supervision of employees
• Experience managing enterprise system infrastructure (cloud and virtualization)
• Experience managing monitoring platforms
• Willing and able to be on-call on a rotational basis and respond to calls 24/7 for emergency response
• Willingness to travel (up to 25%)

Nice-to-haves

• Experience in process control and/or industrial environments
• Experience with server virtualization, cloud, domain management, tools management (backup, remote access, monitoring, ticketing, etc.)