IT PACS Associates Systems Administrator

CommonSpirit Health - Tacoma, WA

Full-time

Tacoma, WA

Hospitals

About the position

The PACS Administrator at CommonSpirit Health is responsible for overseeing the administration of the Picture Archiving and Communication System (PACS) and related medical imaging applications. This role involves managing user accounts, maintaining system security, performing backups, and troubleshooting hardware and software issues. The ideal candidate will bridge the gap between clinical healthcare and information technology, ensuring seamless IT support and alignment with organizational standards. The position requires collaboration with healthcare professionals to optimize PACS performance and provide advanced technical support to end-users.

Responsibilities

• Oversee the complete administration of Picture Archiving and Communication System (PACS) and related medical imaging applications infrastructure.
• Lead the implementation, configuration, and maintenance of PACS and related medical imaging applications software and hardware components.
• Facilitate the resolution and documentation of major incidents and outages to the production environment.
• Collaborate closely with radiologists, physicians, and other healthcare professionals to ensure efficient use of the PACS system.
• Proactively monitor and optimize PACS performance, identifying and resolving issues to ensure uninterrupted access to medical imaging data.
• Provide advanced technical support and training to end-users, troubleshooting complex PACS-related problems.
• Implement process changes, collect data, and make recommendations to expedite workflow.
• Monitor systems, interfaces, and integration pieces to include daily QC reports.
• Maintain an up-to-date understanding and working knowledge of the processes involved.
• Respond appropriately to requests and concerns from users or others affected by the systems.
• Inform all medical imaging leadership of changes, problems, and upgrades to PACS and related medical imaging applications.
• Provide expert-level technical support and mentorship to junior PACS administrators, addressing complex issues and guiding professional development.
• Implement and enforce data security protocols to safeguard patient information within the PACS and associated medical imaging applications.
• Work with the cyber security team to implement and validate robust data security measures to safeguard patient information stored within the PACS.
• Interface with IT teams to integrate PACS seamlessly with other healthcare information systems and technologies.
• Stay abreast of industry trends and emerging technologies to enhance and upgrade PACS capabilities.
• Develop and maintain comprehensive documentation, including policies, procedures, and best practices, related to PACS administration.
• Lead the planning and execution of PACS upgrades, migrations, and expansions.
• Cover call and meet all SLAs.

Requirements

• Bachelor's degree or equivalent job experience in Medical Imaging related field, computer science, Health Informatics, or clinical imaging technology.
• 7+ years of experience in PACS Administration including hands-on involvement in system implementation and optimization.
• Proficiency in PACS software and hardware technologies, with a deep understanding of medical imaging workflows and terminology.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
• In-depth knowledge of data security regulations and compliance standards in healthcare.
• Strong analytical and problem-solving abilities to address complex PACS challenges.
• Leadership skills to guide a team and coordinate PACS-related activities.
• Detail-oriented with excellent organizational skills.
• Continuous learning mindset to stay current with advancements in the PACS field.