Allegis Group - Detroit, MI
posted 5 months ago
This customer-facing, non-exempt PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to PC Product customers. The products include Laptop, Desktop, RPOS, and Workstation products, with printer knowledge being a significant advantage. The role is situated in a fast-paced, constantly changing environment that requires a positive approach and demonstrated success in handling multiple stressors. Candidates must be self-contained, resourceful, and determined for success. The team consists of self-starting, technical/mechanical delivery professionals. This ever-changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of customer management and teams. These teams are responsible for ensuring complete customer satisfaction and helping to grow the client's business in a profitable manner and within budget. It is imperative that the Field Service Representative understands the financial aspects and business impact of their deliverables, including how and why they are executed. Typical types of reactive, on-site service events include, but are not limited to, configuring hardware, software, and simple network components, installing units, repairing devices, and collaborating with escalation personnel to perform and assist in technical action plans to remediate PC and printer issues. Demonstrated core competencies for success in this position include strong mechanical aptitude, the ability to logically and systematically troubleshoot various hardware problems on printers, and the capacity to balance and prioritize multiple activities and issues. Strong interpersonal verbal and written skills are critical for relationship building and managing expectations, especially in person at customer sites. Attention to detail and a commitment to administrative responsibilities are essential, as is the ability to exercise solid business-based decision-making skills while taking appropriate risks to meet both the client's and the customer's business needs. Independent thinking while adhering to standard technological, mechanical, and business procedures is also necessary.