TEKsystems - Lansing, MI
posted 3 months ago
This customer-facing, non-exempt PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to PC Product customers. The products include Laptop, Desktop, RPOS, and Workstation products, with printer knowledge being a significant advantage. The role is situated in a fast-paced, constantly changing environment that requires a positive approach and demonstrated success in handling multiple stressors. Candidates must be self-contained, resourceful, and determined for success. The position is part of a team-based group of self-starting, technical/mechanical delivery professionals. This ever-changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of customer management and teams. These teams are responsible for ensuring completely satisfied customers and helping to grow the client's business in a profitable manner and within budget. It is imperative that the Field Service Representative understands the financial aspects and business impact of what they deliver, how, and why. Typical types of reactive, on-customer site service events include, but are not limited to: configuring hardware, software, and simple network components, installation, unit repair, and working with escalation personnel to perform and assist in technical action plans to remediate PC/print issues. Demonstrated core competencies of success in this position include strong mechanical aptitude, alignment with customer business needs while maintaining contractual commitments, and the ability to logically and systematically troubleshoot various hardware problems on printers, which may also involve third-party software, networks, and switches. Candidates must be able to balance and prioritize multiple activities and issues while understanding the financial perspectives of the business.