IT PMO Process and Governance Lead

Robert Half - Princeton, NJ

Full-time - Mid Level

Princeton, NJ

Administrative and Support Services

About the position

The IT PMO Process and Governance Lead at Robert Half is responsible for defining and enhancing business processes and performance metrics across various sectors of the company. This role emphasizes customer service, management, training, and planning skills to effectively execute responsibilities and drive organizational improvements.

Responsibilities

• Conducting comprehensive analysis of current business processes, including gap analysis, benchmarking, and best practices identification.
• Developing and implementing process improvements, including future state design and change management.
• Coordinating with business and technology teams to ascertain system requirements such as program functions, output requirements, input data acquisition, and system techniques and controls.
• Conducting client interviews and delivering presentations and training courses to share insights and promote understanding of measurement, analysis, improvement, and control processes.
• Performing cost and benefit analysis to guide decision-making and strategy development.
• Acting as a liaison between different areas of the project, including customer services, client services, and senior management.
• Documenting all processes and deliverables with excellent written skills.
• Implementing and managing various procedures and policies related to the business process.
• Monitoring customer accounts and taking appropriate action based on analysis.
• Utilizing strong analytical and problem-solving skills and interpersonal skills to drive process and organizational improvements.

Requirements

• Proven experience as a Business Process Consultant or in a similar role.
• Demonstrable skills in Customer Service and Management.
• Familiarity with Documentation processes and Training delivery.
• Strong skills in Planning and executing Procedures and Policies.
• Experience in Planning Processes and Quality Management.
• Working knowledge of Design methodologies and time management (About Time).
• Proficiency in Benefit Functions and Leadership Skills.
• Track record of successful Implementation projects.
• Ability to function as a Liaison between different teams or departments.
• Understanding of Payroll Functions and industry Practices.
• Ability to provide Answers to complex business challenges.
• Familiarity with different Methods and Best Practices in business process consulting.
• Experience in KPI Reporting and Process Improvement.
• Knowledge of HIPAA-Regulated processes is a plus.
• Excellent Interpersonal Skills and ability to manage Change.
• Bachelor's Degree in Business Administration, Management, or relevant field.
• Relevant detail oriented certifications are a plus.

Nice-to-haves

• Knowledge of HIPAA-Regulated processes is a plus.
• Relevant detail oriented certifications are a plus.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan