IT Portfolio Manager

Bluecross Blueshield of South Carolina - Columbia, SC

Full-time - Senior

Columbia, SC

Insurance Carriers and Related Activities

About the position

The IT Portfolio Manager at BlueCross BlueShield of South Carolina is responsible for overseeing all activities within a Line of Business (LOB) program management office (PMO) assigned to their team. This role involves providing overall direction to the PMO and managing multiple IT projects, ensuring they are planned, coordinated, monitored, and implemented effectively. The IT Portfolio Manager will oversee personnel responsible for the organization's portfolio of projects, maintaining efficiency in project management processes such as planning, scheduling, budgeting, and risk assessment. This position also requires a C2 clearance, which necessitates U.S. Citizenship to obtain. In this role, the IT Portfolio Manager will be responsible for recruiting, hiring, coaching, mentoring, and addressing disciplinary issues in a timely manner. They will encourage staff to create and maintain a high-morale work environment, supporting professional development, training, and rewarding high performance. The manager will ensure that project management processes and methodologies are followed, projects are delivered on time and within budget, and that they meet high-quality standards and customer expectations. They will analyze project delivery and implementation, implementing corrective actions as necessary. The IT Portfolio Manager will provide strategic guidance in resource planning and allocation, track project milestones, and monitor budgets and actuals against targets. They will enforce processes and methodologies to meet standards and manage issues by analyzing information to identify potential problems and developing appropriate responses. Communication with senior and executive management regarding project status, timelines, budgets, quality, issues, and risks is a critical aspect of this role. Additionally, the manager will participate in various corporate-wide committees to identify and implement process improvements.

Responsibilities

• Responsible for all activities in a LOB program management office (PMO) assigned to their team.
• Provides overall direction to the PMO and all projects within its domain.
• Responsible for planning, coordinating, monitoring, and oversight in the implementation of multiple IT projects.
• Oversees and provides guidance to personnel responsible for the organization's portfolio of projects.
• Maintains the efficiency of important aspects of the project management process such as planning, scheduling, and budget and risk assessment.
• Responsible for the day-to-day operations of the project management office.
• Encourages staff in creating and maintaining a work environment with high morale and employee satisfaction.
• Manages a team responsible for the project management processes and methodologies.
• Ensures projects are following agreed upon procedures, are delivered on time, within budget, adheres to high quality standards and meets customer expectations.
• Analyzes delivery and implementation of projects and implements corrective action if necessary.
• Defines project scope, goals, and deliverables that support business goals in collaboration with senior management and customer/stakeholder.
• Provides strategic guidance in resource planning/allocation/decisions; tracks project milestones, issues, and status of project.
• Models and advocates best practices.
• Monitors and tracks master planning, budgets, and actuals across all areas against the targets set for the work efforts.
• Enforces processes, procedures, and methodologies implemented by PMO to meet ISSM and PL Handbook standards.
• Analyzes information to identify potential issues and develops appropriate responses.
• Communicates with senior and executive management on the current status of work efforts.
• Participates in various Corporate-wide committees and focus groups to identify and implement process improvements.

Requirements

• Bachelor's degree or 4 years job-related work experience or Associate's and 2 years job-related work experience.
• 7 years of job-related IT experience.
• Prior team lead, supervisor, or management experience or equivalent military experience in grade E4 or above.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
• Demonstrated flexibility for adapting to both changing business and client needs, and a changing technical environment.
• Strong technical knowledge base in related area.
• Strong interpersonal and oral/written communication skills.
• Demonstrated analytical and decision-making skills.
• Excellent and effective communication, customer service and time-management skills.

Nice-to-haves

• PMP Certification preferred or certification in a project management methodology preferred.

Benefits

• 401(k) retirement savings plan with company match
• Subsidized health plans and free vision coverage
• Life insurance
• Paid annual leave — the longer you work here, the more you earn
• Nine paid holidays
• On-site cafeterias and fitness centers in major locations
• Wellness programs
• Tuition assistance
• Service recognition